Senior consumer research executive

Closing date for applications: 14 January 2026

Salary: £35,100 - £38,000

Drive research that uncovers insights and informs content across Which?’s magazines and website, turning data into real impact for consumers.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. An exciting opportunity for a researcher to join our consumer research & data team. As part of an energetic and committed team of researchers, writers, statisticians and analysts, you will lead on quantitative and qualitative research projects that feed into our magazines and website.

Responsibilities

• Manage research projects - mainly surveys - throughout the project cycle and advise on how to report results on our magazines and website
• Collaborate with the team to assist in quality assurance checks through all stages of the research projects
• Contribute to the development and delivery of the team's strategic activities
• Collaborate with other researchers and the wider Editorial team to identify areas of consumer interest or detriment and share insights that improve business performance, updating, managing and sharing knowledge continuously

Knowledge, skills & experience

• We are looking for a motivated team player with a can-do attitude
• We are looking for someone who has some experience with quantitative research and in particular surveys, designing questionnaires and sampling strategies, scripting and data analysis
• The job is also suitable for mixed methods researchers with experience with quantitative as well as qualitative research studies
• If you are passionate about social and /or market research, enjoy working in a fast-paced environment and have a strong interest in consumer issues, then we want to hear from you!

Benefits

We also have these benefits for you to consider:

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
• Discount site Sodexo which offers large % off every day shopping and holidays
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Work from (almost) anywhere” for 4 weeks of the year policy

Additional information

The interview process for this role involves: a first stage 45 minute interview with a small task and a second stage 30 minute interview.

You will need to submit a cover letter for your application to be considered. Your cover letter will be no longer than the equivalent of one side of A4 and will highlight your key achievements and skills that are relevant to the essential criteria listed in the Role Profile. Please also share why you have applied for the role and want to work at Which?

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd. We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.

Please include in your application that you found this role through Creative Access.