Training manager

Closing date: Monday 7th April at 12pm

Salary: £35,000-£37,000 subject to experience

Working hours: 35 hours per week, Monday to Friday (typically 09:30-17:30)

Location: Hybrid – minimum of two days per week in the office

First interviews: 16th and 17th April

Work with organisations across the creative industries in transforming their approach to diversity and inclusion as training manager at Creative Access.

Creative Access is one of the leading diversity organisations in the UK. We provide career-long access, opportunities, support and training to make the creative industries better reflect society. Our mission is to break down the barriers faced by those from historically under-represented groups to accessing and building careers.

The Thrive team at Creative Access works to support individuals from historically under-represented groups to thrive in the creative economy through career development, support, mentoring and training for individuals, as well as providing training for employers to help them build inclusive cultures. 

We’re looking for a new training manager to form an important part of our Thrive team, by leading our training offer for partners. You’ll work with employers across the creative industries and beyond to develop high-quality inclusive training programmes which support their DEI aims, nurturing successful partnerships which support our mission.

Role objectives

• To oversee the innovation, development and delivery of our employer training which includes diversity & inclusion, mental health & wellbeing and line management training for organisations across the creative industries
• To grow our employer training programme, proactively researching, marketing and pitching the offer to new and existing partners
• To work closely with other Programmes Managers within the Thrive team to develop and deliver training as part of our mentoring and career support programmes for individuals from historically underrepresented groups
• To support and add value to the wider activities of Creative Access, including our objectives to support more candidates and employer partners in the nations and regions, and to engage with AI & emerging technologies inclusively and responsibly.
  
  

Responsibilities

• Respond to new business enquiries and meet with organisations across the industry to identify and provide solutions for their training needs
• Nurture good relationships with our existing employer partners, ensuring effective account management and repeat business
• Build strong relationships with our pool of freelance trainers – including providing regular feedback, addressing any improvements required
• Oversee the administration of our training offer through Salesforce, our CRM system
• Monitor training impact and work with the Thrive Assistant to feed impact data back to employer partners
• Lead on the effective marketing and promotion of our training offer in collaboration with our marketing & communications team
• Programme regular online open workshops which offer a supportive environment for learning, reflection and relaxed conversation
• Oversee the innovation and development of our training offer by keeping up to date with the latest research and trends
• Lead on the development and delivery of new training themes in line with employer partner requirements
• Facilitate training sessions – this may be sessions for employers or as part of our career support programmes, Springboard and Thrive
• Plan and deliver the internal training calendar for the Creative Access team working closely with the CEO to identify team training needs
• Oversee workload and development of Thrive Assistant
• Work collaboratively with all team members across Creative Access to support the organisation’s mission to ensure a wholehearted approach to diversity, equity and inclusion

Knowledge, skills and experience

• Proven experience of developing, managing and delivering training programmes and/or events
• Excellent organisational skills and attention to detail, with the ability to manage multiple projects and deadlines
• Strong communication skills, including confidence to effectively liaise with a wide range of stakeholders
• Ability to liaise with internal and external trainers to plan & develop sessions
• Experience of facilitating learning and training independently (or desire to build this skill)
• Experience of one or more of the following: generating new business, account management, working with commercial partners
• Commitment to diversity, equity and inclusion in the creative industries and passion for inclusive learning
• A proactive and collaborative mindset, with a problem-solving approach to challenge

Desirable

• Knowledge of and/or interest in emerging technologies
• Experience working with and/or knowledge of creative hubs across the UK

To note

• We welcome applications from people from all backgrounds and will make reasonable adjustments for disabled individuals as required – you can read our accessibility policy here
• We welcome applications from people who do not meet all the requirements of the skills and experience section above, or from those who have transferable skills
• This is a description of the job as currently presented. Please note the role responsibilities are subject to change through review and discussion with post-holder
• We have an open and collaborative team culture and provide extensive support for personal professional development, including the opportunity to attend workshops on diversity, equity and inclusion and to receive mental health first aid training

Holiday entitlement: 23 days per calendar year, plus statutory English Bank holidays, the days between Christmas and New Year, and one day for your birthday (pro-rated for part-time staff). An additional days’ leave is accrued for each year of service.

Hours of work & hybrid-working: Standard working hours for the Thrive team are 09:30 – 17:30 Monday to Friday. We operate a hybrid-working with a minimum of two days per week in either our White City or Camden offices. The post-holder will be expected to assume duties outside of working hours on occasion (including evening work) to support the delivery of the role and operation of the organisation. We operate a time off in lieu (TOIL) policy and are open to discussing flexible terms.

To apply

• Log in to your Creative Access account or register today to apply for this opportunity
• To apply please upload a CV and cover letter outlining why you’re interested in the role and skills relevant to the role description (applications without a tailored cover letter will not be considered).
• Please upload your CV and cover letter as one document and specify within your application if you are unavailable for either of the interview dates (16th and 17th April)
• Proof-read your application carefully as it’s not possible to amend the application once submitted
• Please email any queries about this role to Creative Access at this address: programmes@creativeaccess.org.uk

If you require any access support while completing the application form, or would prefer to submit your application in an alternative format (e.g. video or audio recording), please email programmes@creativeaccess.org.uk to discuss further.