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Closing date for applications: 11th January 2026Salary: up to £30,000 depending on how your skills and experience align to the role, plus bonus and benefits Are you a detail‑driven problem solver with a talent for keeping workflows running smoothly?DK is the world's leading illustrated publisher and a member of the Penguin Random House division of Bertelsmann, creating cutting-edge design and stunning visual books for the whole family.&nbsp;We are passionate about inspiring curiosity and bring people to books through their thirst for knowledge.DK is looking for a digital supply chain coordinator to join our global publishing operations team. This is a key role at the heart of our digital publishing process, ensuring our ebooks reach retailers worldwide on time, in the right format, and with flawless metadata. If you enjoy unravelling challenges, working with large datasets, and spotting and fixing issues before they become problems, this could be the perfect role for you. In this role, you’ll be the link between our publishing teams, technology providers, and retail partners, monitoring data feeds between our systems and online retailers, swiftly investigating and resolving any issues. You’ll upload and deliver ebook files, keep our catalogues accurate through regular audits, and respond to queries from across the business. You’ll also coordinate data releases to align with key announcements.&nbsp;We’re looking for someone highly organised and resilient under pressure, with exceptional attention to detail and clear, confident communication skills. You’ll have experience working with large datasets in Excel or Google Sheets and a methodical approach to problem solving. Knowledge of systems such as Biblio and CoreSource, ONIX metadata, or experience liaising with retailers would be an advantage, but most important is your technical aptitude, curiosity, and willingness to learn. ResponsibilitiesAt DK, you’ll work with digital products that reach millions of readers, collaborate with passionate colleagues, and help shape processes that make a lasting impact. You’ll be involved in every stage, from initial file delivery&nbsp; through to publication, gaining a holistic view of how digital books are produced and delivered. This is an excellent opportunity for someone eager to make a meaningful impact in digital publishing and to play a crucial role in delivering DK’s award‑winning content to a worldwide audience. Working from the office a minimum of three days a week, you’ll join a supportive, collaborative team environment. If you are motivated by process, efficiency, and precision, we encourage you to apply.<ul><li>Coordinate the supply of ebooks through complex distribution channels, meeting deadlines and industry standards</li><li>Act as the central communication hub between internal teams and external partners, ensuring clarity on file delivery, metadata, and processes</li><li>Perform regular checks on metadata and files, maintain accurate catalogues, and resolve ingestion or distribution errors</li><li>Identify bottlenecks, implement efficiencies, and document best practices to improve workflows</li><li>Build strong relationships with digital partners to meet their distribution needs and uphold DK’s reputation for excellence</li></ul> Additional informationWe have a range of benefits to reflect our commitment to our people, some of which are:<ul><li>25 days paid holiday entitlement in year one, plus bank holidays</li><li>Generous pension scheme</li><li>Volunteering policy and charity matching</li><li>Employee assistance programme</li><li>60% discount on company books</li><li>Cycle to work scheme and discounted gym membership</li><li>Shopping discounts</li><li>Flex Fridays (1pm Finish*)</li><li>Up to 30 days remote working from abroad - *subject to certain criteria being met.</li><li>And we plant a tree for every new employee to our business</li></ul>DK supports flexible working and has introduced a new ‘smart-working’ policy with a hybrid approach of working weekly from home and in DK’s office. This is a hybrid role requiring a minimum of 3 days per week in our Pimlico office. As this is non-negotiable, please ensure you are within a reasonable commuting distance of London before applying.The Book Trade Charity offers financial support to people looking to enter the book trade, but who may struggle to afford the costs of attending interviews or undertaking internships. For more information, visit <a href="https://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>&nbsp; DK is committed to building a diverse workforce that reflects the varied communities that read our books across the world. We encourage applications from all individuals, regardless of age, religion, gender, ethnicity, disability, sexuality or social background. DK is proud to announce that we have adopted The Halo Code. DK is a member of the disability confident scheme. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies. We are an equal-opportunity employer and value diversity. We welcome applicants from all backgrounds.Please include in your application that you found this role through Creative Access.

Dorling KIndersley

DK Publishing

Digital supply chain coordinator - DK digital product

Closing date for applications: 5th January 2026Salary: £65,000 - £80,000 dependent on experience (+bonus +benefits) Lead IT service excellence at one of the UK’s most influential publishing groups.Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We're made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder &amp; Stoughton; Headline; Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools.This role leads the delivery of high-quality IT support and ensures operational excellence through ITIL-aligned service management and continuous improvement initiatives. As a member of the Hachette UK IT “Heads of” community, the post holder contributes to strategic planning, cross-functional collaboration, and leadership development across the organisation. ResponsibilitiesService operations<ul><li>Manage and oversee day-to-day operations of the 1st Line Service Desk, 2nd Line team and Service Management, ensuring SLA adherence, governance and customer satisfaction</li></ul>ITIL service management<ul><li>Chair the CAB and own ITSM tool governance, and roadmap.</li><li>Drive problem management and service reviews (internal and external)</li><li>Define and implement service improvement initiatives and programmes</li><li>Embed and evolve ITIL processes across incident, change, request and problem management</li><li>Evaluate IT processes on a regular basis, identifying areas where the targeted process metrics are not reached</li><li>Conduct service assessments for each area of IT to evaluate maturity assessments and key performance metrics</li></ul>Strategic leadership<ul><li>Actively contribute to the Hachette “heads of” community, shaping service culture and succession planning</li><li>Collaborate with other heads of and directors to align service delivery with business goals</li><li>Represent IT services in cross-functional forums and strategic initiatives</li><li>Lead and develop a high performing, engaged and inclusive team</li></ul> Who we are looking for<ul><li>Proven leadership in IT service desk operations, ideally within a hybrid support model</li><li>Strong understanding of ITIL principles and experience implementing/leading significant service improvement plans</li><li>Demonstrable ability to foster a customer-centric culture and drive continuous improvement</li><li>Experience managing outsourced vendors and in-house technical teams as a ‘Manager of Managers’</li><li>Experience of leading major incident and problem management</li><li>Demonstrable experience of building high performing, engaged and inclusive teams</li><li>Demonstrable experience in leading scale projects and change management, individually and through others</li><li>Fully focused on customer service excellence – anticipating, meeting and exceeding the customers’ expectations</li><li>Able to interpret, analyse and visualise (to team and wider business) metrics to support business goals</li><li>Excellent stakeholder engagement and management – able to manage expectations at all levels and take pragmatic decisions</li><li>Excel at inspiring, coaching, and empowering their team to achieve excellence – able to deliver results through others</li><li>Able to influence others, negotiate and challenge – senior individuals, teams and peers</li><li>Excellent communication skills – ability to adapt to situation and audience</li><li>Able to collaborate with other IT leaders to have an impact outside of your own area</li><li>Commercially focussed – able to translate services and business goals, understands the business</li><li>Positive, flexible and with a can-do attitude at all times</li><li>Degree in systems engineering or related discipline or equivalent</li><li>MCSE an advantage</li></ul> What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Dental insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul> Our commitmentThe Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a> Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.Please include in your application that you found this role through Creative Access.

Carmelite House

Hachette UK

Head of IT services

Closing date for applications: 6pm on 16 January 2026Job title:&nbsp;Senior IT Service Delivery ManagerReporting to:&nbsp;Global Head of TechnologyWorking hours: 10am-6pm, Monday-FridayLocation:&nbsp;White Cube Bermondsey (with other locations as required)&nbsp;Direct Reports: 3&nbsp;Compensation: £60,000.00 - £80,000.00 dependent on experience&nbsp;White Cube is seeking a hands-on Senior IT Service Delivery Manager&nbsp;to play a pivotal lead role in our technology transformation journey - ensuring technology solutions, services and vendors align with White Cube’s strategic objectives, managing service levels and standards, driving continuous improvement, and acting as a trusted business partner.&nbsp;Operating at both a strategic and operational level, the ITSDM will lead global service delivery, partner with business stakeholders to anticipate and iterate technology needs and shape a culture of service excellence. The post holder will balance operational oversight with strategic influence, ensuring that IT delivers measurable business value and supports the gallery’s creative and commercial ambitions.Please note that we reserve the right to close this vacancy early if we receive sufficient applications. Due to the festive break, we will not begin reviewing applications until 5 January 2026.&nbsp;ResponsibilitiesService Leadership&nbsp;<ul><li>Lead a small global IT operations team, ensuring consistent, high-quality service, governance, adherence to Operational SLAs and KPIs.</li><li>Develop It service into a mature ITIL service management capability (Incident, Problem, Change, Request, Knowledge Management).</li><li>Champion a culture of continual improvement, leveraging data, automation, and analytics to enhance service performance and user-experience.</li><li>Oversee proactive monitoring, reporting, and predictive service analytics to anticipate and prevent service disruptions.</li><li>Oversee service transitions for new systems, partnering with PMO to ensure readiness, training, and support models are in place for go-live.</li></ul>Operational Excellence &amp; Infrastructure<ul><li>Coordinate in-house and 3rd party resources to deliver IT projects, including system upgrades, rollouts and continuous improvement projects.</li><li>Lead operational IT initiatives including hardware and software management, system installations, end-user device management, print solutions and wireless configurations.</li><li>Maintain critical business systems, multi-site networks and enterprise Infrastructure, and Cloud environment in conjunction with in-house and 3rd party suppliers.</li><li>Manage Microsoft 365 and Azure AD environments, including user provisioning, access control, and policy management.</li><li>Ensure reliable connectivity and data access across all White Cube sites.</li><li>Manage data backup and Disaster Recovery solutions with 3rd party services.</li><li>Provide cover and assistance to team members during absence and support gallery events or private views as required.</li></ul>Business Partnership&nbsp;<ul><li>Serve as strong IT business partner to identify and prioritize service improvements, technology adoption, and training opportunities.</li><li>Proactively engage with business stakeholders to align department strategies with IT initiatives.&nbsp;</li></ul>&nbsp;People and Vendor Leadership<ul><li>Develop a high-performing global IT support team, fostering accountability, professionalism, and driving a culture of service excellence.</li><li>Manage MSP and key supplier (support, infrastructure, licensing, SLAs and escalations) relationships and commercial arrangements, driving continuous value, innovation, and quality improvement.</li><li>Implement structured vendor performance reviews aligned to service and quality SLAs.</li><li>Manage the IT Opex and Capex budget and optimise vendor and service MSAs.</li></ul>Security, Compliance, and Risk Management<ul><li>Partner with the CISO to embed security-by-design, incident response, and awareness into daily service delivery.</li><li>Support the CISO on cybersecurity compliance, and disaster recovery planning.</li><li>Maintain auditable processes for user access, device management.</li></ul>Reporting and Insight<ul><li>Produce service delivery MI with trend analysis, and actionable insights to inform capacity planning and decisions.</li><li>Present technology and service performance and risk assessments to the Technology Steering Committee, PMO, Op-Co and Company-wide channels, as required.</li><li>Work with the Global Head of Technology on strategic technology planning, Opex budgeting, capacity management, and IT Capex investment prioritisation.</li></ul>&nbsp;Knowledge, skills and experience<ul><li>Proven experience in IT Operations and Service Delivery, preferably within a multi-site or international organisation.</li><li>Strong technical knowledge of hardware, Networking (WAN / LAN), and cloud/SaaS solutions.</li><li>Proven line management experience leading, coaching and guiding a IT support teams in a fast-paced organisation.</li><li>Demonstrable success implementing and maturing ITIL-aligned service frameworks.</li><li>Strong Experience in vendor governance, contract negotiation, and performance management.</li><li>Strong hands-on knowledge of M365, Azure AD, JAMF and Windows Servers.</li><li>Awareness of cybersecurity frameworks e.g. ISO27001, Cyber Essentials.</li><li>Good commercial acumen, with experience of OPEX budgets and service cost optimisation.</li><li>Excellent stakeholder engagement, communication, and influencing skills at all levels.</li><li>Strong problem-solving, analytical, and organisational abilities, coupled with a strategic mindset and continuous-improvement ethos.</li><li>Working knowledge of Agile methodologies (Scrum, Kanban)</li><li>Leading-by-example, showing, coaching and developing approach. </li><li>Hands on technical depth with a collaborative and business-oriented approach.</li><li>Calm, structured, and resilient when managing complex challenges.</li><li>Passionate about innovation, service quality, and enabling creativity through technology.</li></ul>We welcome and encourage applications from candidates who are under-represented in the creative industries.Please make sure that you state in your application that you found this role via Creative Access.

White Cube

Senior IT service delivery manager

Closing date for applications: 6th January 2026 at 9.00am&nbsp;Salary: £50,000-£65,000 dependent on experienceReports to: Journey's chief technical officer&nbsp;Location: Mainly at Vyner Studio (Squint/Opera) but working flexibly across Journey's London Studios Lead the operational delivery of a technical department, helping shape the next chapter of multidimensional design.Journey is a global design and innovation agency shaping the future through multidimensional experiences (MDX) that connect people, brands, and culture. Working with the chief technology officer (CTO), this role will provide managerial oversight of the technical department within Journey with particular focus on the operational delivery of the team and its personnel.This role would suit an experienced project manager, producer or operations manager interested in applying their existing experience to a forward-looking team tasked with defining the next chapter of multidimensional design and creative technology. An understanding of the role technology plays in a business, both creatively with regards to public facing projects and operationally, will be crucial. ResponsibilitiesOperational<ul><li>Having an ongoing consideration of availability, skills, interest, balance of projects, individual team professional development and representation of the department.</li><li>Support the CTO to ensure effective delivery of department operations including but not limited to:<ul><li>Designing and implementing processes across technology product management, project management, software development, and technical operations.</li><li>Serve as point person for HR, Finance, Facilities, and other business operations team for Technology team. Ensure Technology team delivers to existing processes and key deadlines.</li><li>Coordinating meetings, minuting, and disseminating actions.</li></ul></li><li>Supporting Technology leadership across processes, operations, and team management. Contribute to design of new processes, execution of existing processes, and standardisation across workflows and teams.</li><li>Manage collection of data and reporting and communications of Technology team KPIs.</li><li>Contribute to resourcing processes, ensuring that utilisation data and near-term planning accurate reflects the needs of the business and the plans of the Technology team, partnering with the Technology leads.</li><li>Represent the Technology team in larger business processes and communications, reflecting the Technology strategy, approaches, and execution.</li></ul>&nbsp;Management<ul><li>Support the CTO with organisational design, internal communications and processes, and overall departmental structure.</li><li>Line manage departmental coordinator, technical project managers, and other operational Technology staff where appropriate.</li><li>Ensure a consistency across global Technology teams in all internal and Journey processes.</li><li>Partner with the CTO to consistently deliver on finance, HR, business operations, recruitment and talent, and internal Technology processes.</li><li>Provide additional mentorship to Technology leads around leadership, management, and process.</li></ul>&nbsp;General<ul><li>Recognition of possible approaches and new possibilities for how the department operates and thrives including research into new approaches.</li><li>Setting the tone for how the department engages with and collaborates with other areas of the organisation.</li><li>Partnering with the CTO to drive team culture and environment, both internally and as part of the overall Journey culture.</li><li>A commitment to the implementation of Journey’s values around sustainability, accessibility &amp; belonging and inclusion in all areas of the business and allocating focus within the department in these key areas.</li><li>Keeping abreast of influences and ideas from leading sector peers and developments.</li><li>Undertake other work as reasonably required by the company. </li></ul> Knowledge, skills &amp; experienceEssential:<ul><li>Strong demonstrable experience in project and/or operational management</li><li>An acute understanding of the role technology plays in a creative organisation</li><li>A strong track record and keen interest in administration and its impact</li><li>Experience rolling our processes for more effective teams and departments</li><li>Experience evaluating and strengthening team performance</li><li>Ability to interact with a wide range of people and excellent interpersonal skills</li><li>Experience of a fast-paced environment and an ability to adapt to changing circumstances</li><li>Experience working with busy executive level leadership</li><li>Strong attention to detail</li><li>Experience overseeing a team</li></ul>Desirable:<ul><li>Experience coordinating HR processes</li><li>Experience working in a design studio across one or more design specialisms including spatial design &amp; architecture, video design &amp; animation and technical design</li></ul> Additional informationInterviews:&nbsp; Round 1 - Week Commencing 12th January 2026 Round 2 - 23rd January 2026 (12pm - 3pm)(If you are unable to make the scheduled dates, please let us know within the content of your cover letter). The interview panel will include members of Journey across the two rounds of interview. Interviews are held in-person at one of our London Studios in order for candidates to meet some of the team, however they can be arranged online if there are geographical considerations.Our interviews are built as two way conversations to better understand each other’s work and aspirations, and may include &nbsp;a task to better understand the candidate's process. We operate equal opportunity interviews and, for the initial round of interviews, we typically share elements of question topics in advance with candidates.&nbsp; How to applyPlease submit a comprehensive CV/Resume in addition to either a cover letter (maximum two A4 sides) or up to three minutes of audio (instructions in the application section) describing your suitability for the position, how your skills and experience match the person specification and why you would like to work in this role at Journey. Please find the upload fields at the bottom of the page by clicking 'Apply'.&nbsp;We do not accept applications by any other method.Within the various elements of your application (namely your letter or audio), please outline clearly how your previous work relates to the requirements listed for this role. Having clear examples and explanations will be beneficial for your application. Additionally, why you are interested in working for Journey would be a very helpful thing to include. Applicants should provide contact details for two references. We will seek your permission before making direct contact with any referees. All applicants must be eligible to work within the UK. If you would like a brief call with our team to discuss specific queries you have about the opportunity (including queries regarding accessibility), please contact the email listed on our website. Acknowledging the resources that go into attending interviews, we are very happy to reimburse expenses for extensive travel incurred through travelling to/from your interview with us. We welcome and encourage applications from candidates who are under-represented in the creative industries.Please state in your application that you found this role through Creative Access.

Journey

Technology department manager

4 IT and Digital Projects Opportunities in London, UK