LFF expanded hosts (x16)

Salary: £31,554 per annum

Fixed Term Contract: Fixed Term: 28 September 2026 – 19 October 2026

Location: London, BFI Southbank. You will be contracted to BFI Southbank but will be required to work at our partner venues in Central London.

Interviews: Week commencing 24 August 2026.

Welcome audiences to BFI London Film Festival’s immersive experiences, supporting exhibitions, events and interactive artworks.

BFI London Film Festival (LFF) runs an Industry & Professional Programme of screenings, events, networking and informal marketplace for around 3,500 film industry professionals alongside the main public festival.

We are looking for a LFF Expanded Hosts to welcome all audience members to the exhibitions and events, to relay key information prior to viewing, and to give contextual details if needed. The Hosts will also support the smooth running of the exhibitions, including assisting audience viewing sessions for immersive and interactive artworks and relaying any necessary safety and artistic information about the works they are viewing.

What you’ll be doing

• To act as front of house, greeting guests, giving welcome briefings, checking tickets, and providing excellent customer service.
• To onboard and offboard guests into the experience, using the script given for the specific piece. Optimising the audience's comfort and ensuring the equipment is running correctly.
• To assist the technical and production teams, providing support for the XR exhibition where needed, flagging issues for attention in a calm, professional and methodical manner.

What you’ll bring

• Work experience gained within a cultural organisation, events or other related organisation, either in a paid or voluntary capacity.
• Experience in delivering excellent customer service, managing issues diplomatically and resolving concerns with sensitivity and professionalism.
• Keen interest in XR, VR, AR or other immersive technologies (please also mention in your application if you have experience in the operation of VR headsets, immersive or stage technical equipment)

Take a look at the full job description to learn more about the role and how you could be a great fit.

Benefits

• 25 days annual leave (rising to 30 with service) + bank holidays + the option to buy up to 5 extra days of annual leave
• Additional paid time off between Christmas and New Year
• BFI pension scheme with 5% employer contribution
• BFI Childcare Scheme, where we contribute to childcare costs
• Enhanced pay for Maternity & Paternity leave
• Complimentary tickets to BFI Southbank & IMAX screenings and events
• Free BFI Player subscription + discount on BFI merchandise, and film tickets

Plus more!

We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups; who identify as D/deaf and disabled and/or are Black and Global Majority. We guarantee a place at the first stage selection process to our under-represented groups who meet our minimum requirements.

Click "apply" and then the green "search button" to find this vacancy.

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.