LFF expanded venue coordinators (x2)

Salary: £33,477 per annum

Fixed Term Contract: 28 September 2026 – 19 October 2026 (inclusive of training days)

Location: London, BFI Southbank. You will be contracted to BFI Southbank but will be required to work at our partner venues in Central London.

Interviews: Week commencing 24th August 2026.

Support the smooth running of LFF Expanded venues, working with artists, audiences and technical teams across immersive exhibitions and events.

BFI London Film Festival (LFF) runs an Industry & Professional Programme of screenings, events, networking and informal marketplace for around 3,500 film industry professionals alongside the main public festival.

We are looking for LFF Expanded Venue Coordinators to act as central points of contact on-site for all LFF Expanded programmes across immersive exhibitions, games and VR, and the Expanded Industry Day event activity for customers, BFI staff, contractors, and artists. The successful candidates will also apply a working knowledge of basic technical systems to undertake the daily start-up and shutdown of exhibitions in accordance with documented procedures.

What you’ll be doing

• Work closely with the LFF Expanded team, technical support and artists, to ensure exhibitions and events run smoothly and technical issues are reported quickly. Resolving operational and technical problems where possible or immediately elevating the issue to the venue and or Expanded team.
• Working in a collaborative capacity with a customer-focused approach. Ensuring that optimal audience flow through the building is maintained and optimising the customer experience.
• Ensure artists, guests, and audiences are greeted warmly and courteously upon arrival at the venue and provided clear information regarding the exhibition. Ensuring exhibition spaces and waiting areas are presentable at all times.

What you’ll bring

• Experience gained within a cultural organisation, events or other related organisation, in a similar role.
• Experience in delivering excellent customer service, managing issues diplomatically and resolving concerns with sensitivity and professionalism.
• Experience using basic exhibition, event or audiovisual technologies within a public-facing environment.

Take a look at the full job description to learn more about the role and how you could be a great fit.

Benefits

• 25 days annual leave (rising to 30 with service) + bank holidays + the option to buy up to 5 extra days of annual leave
• Additional paid time off between Christmas and New Year
• BFI pension scheme with 5% employer contribution
• BFI Childcare Scheme, where we contribute to childcare costs
• Enhanced pay for Maternity & Paternity leave
• Complimentary tickets to BFI Southbank & IMAX screenings and events
• Free BFI Player subscription + discount on BFI merchandise, and film tickets

Plus more!

We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups; who identify as D/deaf and disabled and/or are Black and Global Majority. We guarantee a place at the first stage selection process to our under-represented groups who meet our minimum requirements.

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We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.