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Closing date: 9th July 2025 at 9amSalary: £27,401 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.&nbsp;Contract: Fixed term until 30 July 2026,&nbsp;working 35 hours per week.&nbsp;(Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility).Location: Manchester.&nbsp;(The role will be based in Manchester; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week).1st interviews: (virtual) 28 and 30 July We are looking to recruit an assistant to join our busy Customer Services team in our Manchester office.&nbsp;The role is to respond to telephone, webchat and written enquiries about all aspects of Arts Council’s work to very high standards. Mainly this will be helping applicants to navigate our systems and to make the very best applications to our funding programmes. It is a busy department with strict service levels and standards of service.&nbsp; What we are looking for<ul><li>We are looking to recruit an organised, customer-focused individual who can manage multiple systems at the same time to provide excellent and helpful responses to enquiries.</li><li>The candidate will be able to absorb and retain large amounts of information, juggle priorities and distribute information in an engaging and compelling way to customers from different backgrounds and abilities.</li><li>Full training will be given, but it is expected that the successful candidate will have experience in Customer Service.</li></ul>A full list detailing the responsibilities and requirements of the role can be found via the 'Apply' button.&nbsp; Equality Diversity and Inclusion Statement:&nbsp;Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application. For further information please visit their website&nbsp;<a href="https://hive.evenbreak.co.uk/" target="_blank">here</a>Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.Please note: We do NOT accept CVs or cover letters as part of our recruitment process. If you require any documentation in an alternative format, please contact&nbsp;<a href="mailto:recruitment@artscouncil.org.uk" target="_blank">recruitment@artscouncil.org.uk</a>&nbsp;&nbsp;Please state in your application that you found this role through Creative Access.

Arts Council England

Assistant, Customer Service (IC104)

Closing date: 8th July 2025Salary: £44,000 to £47,600 per annum This is a fantastic opportunity to contribute to the success of one of London’s most dynamic arts and cultural venues.We are looking for an experienced and enthusiastic duty manager to join our Visitor Experience and Ticketing team on a full-time, permanent basis. In this role, you will help lead the day-to-day operations of our vibrant and iconic site. As a key member of the team, you’ll play an important role in ensuring a safe, inclusive, and welcoming environment for all visitors, staff, and performers. Responsibilities<ul><li>Ensure the safety and security of our busy, public-facing site at all times</li><li>Present and maintain all working areas to a high and consistent standard</li><li>Act as an ambassador for the Southbank Centre’s values by fostering a warm, inclusive and welcoming environment</li><li>Deliver a well-organised, informed and thoughtful experience for all visitors, audiences and colleagues</li><li>Lead by example to build a respectful, collaborative and visitor-focused culture within the team</li></ul>Please download the Job Description via the 'Apply' button for a full overview of this role responsibilities. Knowledge, skills and experienceWe're looking for someone who:<ul><li>Has experience in venue management, ideally within a complex arts or performance environment</li><li>Can demonstrate confidence and adaptability when supporting and motivating large teams in busy, audience-focused settings</li><li>Possesses working knowledge of Health &amp; Safety and Fire Regulations, and ideally holds (or is eligible to hold) a Personal Licence</li><li>Makes thoughtful, timely decisions and works proactively to identify and remove barriers that might affect team performance or visitor experience</li><li>Adapts their leadership style to different situations, creating space for all team members to contribute</li><li>We also value candidates who bring skills in training or presenting to groups, and who are comfortable using communication and IT tools to support team coordination.</li><li>An interest in the arts, alongside an understanding of the importance of equity, diversity and inclusion in public cultural spaces, is highly desirable.</li><li>The role requires flexibility, including regular evening and weekend work, and a commitment to making the Southbank Centre a welcoming place for everyone.</li></ul> BenefitsAs well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:<ul><li>A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment</li><li>28 days annual leave, plus bank holidays (pro-rata for part time employees)</li><li>Enhanced sick pay</li><li>Enhanced family leave benefits</li><li>Up to 30% discounts at onsite retail, food and beverage vendors</li><li>Staff ticket offers for Southbank Centre events</li><li>Free entry to Hayward Gallery</li><li>Free/discounted entry with other reciprocal organisations</li><li>Free staff yoga</li><li>Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7</li><li>Season ticket loan</li><li>Cycle to work scheme</li></ul> At The Southbank Centre we aim to provide safe participatory and creative opportunities for all the children and young people who take part in our programmes and visit our site. As this role requires working closely with children and/or vulnerable adults, you would be required to apply for a Criminal Record Check via the Disclosure and Barring Service, if you were offered the role. This is in line with our Safeguarding Policy and is a key requirement of this role.We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email <a href="mailto:peopleteam@southbankcentre.co.uk" target="_blank">peopleteam@southbankcentre.co.uk</a> and we will be in touch with you to make the necessary arrangements.By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.Please state in your application that you found this role through Creative Access.

The Southbank Centre

Visitor experience duty manager

Closing date for applications: Sunday 20th July at 11.59pmSalary: London Living WageStart date: 2nd September 2025Duration: 4 monthsWorking hours: 9:30am - 6pm, Tuesday to Saturday Kickstart your arts sector career with this structured and comprehensive 4-month learning experience at Pace.<a href="https://www.pacegallery.com/" target="_blank">Pace</a> is a leading contemporary art gallery. It represents many of the most significant international artists and estates of the twentieth and twenty-first centuries. Since its founding by Arne Glimcher in 1960, Pace has developed a distinguished legacy for vibrant and dedicated relationships with renowned artists. Pace Gallery’s internship programme offers a structured, well-rounded learning experience to support career development and provide opportunities in the arts sector to people from under-represented backgrounds.Our internship offers a thorough insight into every aspect of the commercial gallery world, including sales, marketing, exhibitions, operations, shipping and art handling. This position is aimed at those who would like to gain experience across the workings of the gallery and who, in return, can offer a new and different perspective. The key requirements are an enthusiastic willingness to learn, a can-do attitude and a proactive personality. Our aim is to attract people who might not have thought about working in the arts sector before or who have not yet had the opportunity to gain experience. Areas of learningSales<ul><li>Artist and object research from both an art market and art historical perspective </li><li>Administrative tasks including client lists and artwork management</li><li>Client and artist support</li><li>Sales process overview</li></ul>Communications - Marketing &amp; Events<ul><li>Press outreach </li><li>Events and press research projects </li><li>Events / public programming support </li></ul>Communications - Archives<ul><li>Book maintenance, research and stock checking </li><li>Sales pack support</li></ul>Operations - Corporate<ul><li>Regular stock check for the gallery and office, including kitchen supplies, stationery and books </li><li>Ensuring smooth communication between gallery and office</li><li>Ensuring all exhibition material such as press releases or exhibition catalogues are well stocked</li></ul>Operations - Finance<ul><li>Sales Invoicing</li><li>Budgeting</li><li>ARR, AML &amp; VAT</li></ul>Registrar &amp; Shipping<ul><li>Insight into international art shipping- including customs, Export licenses and Cites </li><li>Gain understanding of insurance regulations  </li><li>Gain insight into the differences between primary and secondary market works </li><li>Gain insight into consignment and loan agreements between Pace and other Institutions</li></ul>Art Resources<ul><li>Insight into handling artworks including condition reports, transport and artwork care </li><li>Gain understanding of installation requirements for artworks</li></ul> Key activities<ul><li>Covering the phones as necessary </li><li>Providing front desk cover as necessary </li><li>Greeting clients, journalists and visitors </li><li>Maintaining a clean and professional front desk </li><li>Preparing for any special events or private views </li><li>Assist with catalogue mail outs and post </li><li>Assist Gallery Assistants with organising and tidying all FOH &amp; BOH areas</li></ul> What we are looking for<ul><li>Demonstrable knowledge of art and the art sector</li><li>Personable and able to interact with a variety of people</li><li>Front of House/client facing experience is preferable</li><li>Enthusiasm to learn and contribute to the gallery</li><li>Willingness to flex to the ad hoc nature of the role</li><li>Strong eye for detail</li><li> A degree or equivalent qualification is a requirement for this role - in Art History or similar subjects is preferred</li></ul> To apply<ul><li>Log in to your Creative Access account or register today to apply for this opportunity</li><li>Upload your CV and cover letter as one document (applications without a tailored cover letter will not be accepted)</li><li>Once submitted, you can no longer amend your application, so proof-read carefully</li><li>Do not contact the company directly</li><li>Please email any queries about this role to Creative Access at this address:&nbsp;<a href="mailto:recruit@creativeaccess.org.uk" target="_blank">recruit@creativeaccess.org.uk</a></li></ul> This opportunity is open to individuals from groups that are under-represented in the creative industries. This includes, but is not limited to, individuals who identify as Black, Asian, or from other ethnically diverse backgrounds, or people of any ethnicity who belong to the following under-represented groups: disabled people, people with the characteristic of gender reassignment and individuals from lower socioeconomic backgrounds.The successful candidate for this opportunity will also participate in a Creative Access support programme that sits alongside workplace training. This includes a programme of induction training, monthly masterclasses, wellbeing support, buddying / mentoring and more.

Pace Gallery

Gallery intern

3 Front of House / Customer Service Opportunities