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Closing date for applications: Monday 29th AprilSalary: £4200 - £6600 over 3 months (£150 per day, variable days – all SCRUM staff paid same day rate) plus £112.50 monthly Accountability Bonus.* Dreaming of a career where you can blend your passion for the arts with community engagement? Look no further!SCRUM Theatre is seeking a highly organised and proactive Venue Manager to oversee the maintenance, operations, and safety of our new premises in Hammersmith and build relationships with communities who are underrepresented in the arts.The Venue Manager will play a pivotal role in fostering connections with local community groups in Hammersmith, as well as artists across London. They will also ensure the smooth functioning of all facilities and operations in the building, oversee all security and safety protocols, and manage relationships with stakeholders associated with the building.You’ll also be a key member of SCRUM’s democratic collective of theatremakers, as we build an exciting new theatre company and charity focused on making better theatre in better ways for the future.Individuals who may not yet have experience in the theatre industry are welcome to apply.This position is initially contracted for 3 months, with the aim of transitioning into a long-term role within the charity. We have secured a ‘meanwhile’ lease on a premises comprising 4 large rehearsal rooms, two performance spaces, and a shared co-working space. The Venue Manager will work 3-5 days a week for the first month to help turn an empty space into a vibrant arts hub. Following that, you will work 2-3 days per week to oversee running and maintenance of the building after we open to the public, as well as acting as point person for our booking system, managed in collaboration with Theatre Deli.  *All SCRUM staff are paid the same day rate of £150p/d. Certain roles involve taking responsibility for the charity's KPIs, therefore to reflect the higher level of labour involved, those roles receive a fixed ‘Accountability Bonus’ at the end of each month. These bonuses are taken from a pool allocated by the Board, agreed together by the collective, and reviewed by the collective on a quarterly basis. Who are we?SCRUM Theatre is a year-old CIO committed to pioneering better standards for making theatre at a time of crisis in the industry, as well as providing free-to-access arts training for under-served communities. We’re a group of 9 interdisciplinary artists, trained at leading theatre schools all over the world, including the Yale School of Drama, Ecole Jacques Lecoq, and Bristol Old Vic Theatre School, with experience in theatre, film and television. We’re championed by an expert team of the country’s leading theatre-makers, including Adrian Lester, Nicholas Hytner, Lyndsey Turner, Declan Donnellan, and Nick Ormerod. Projects in 2024-25 include:<ul><li>Transforming an empty building in London into a pop-up theatre training hub for developing artists, with a 50-session programme across the year</li><li>Touring "Twelfth Night" to community venues in postcodes identified by DCMS and ACE as under-funded for the arts</li><li>Delivering our workshops for young artists in each of the communities we visit</li><li>Delivering live and digital resources to schools in these target postcodes</li></ul> ResponsibilitiesIn the 3-month period of the contract, you will:<ul><li>Develop and manage relationships with artists and groups from the local community and the Greater London area, with a particular focus on demographics who are under-represented in the theatre. </li><li>Oversee the day-to-day operations and maintenance of the building, including plumbing, electrical, and security systems.</li><li>Develop and implement maintenance schedules to ensure the cleanliness, safety, and functionality of the building and its facilities.</li><li>Coordinate with external hirers and contractors for repairs, renovations, and maintenance projects.</li><li>Liaise with landlords to address building-related issues and ensure compliance with lease agreements.</li><li>Conduct regular inspections to identify and address any maintenance or safety concerns.</li><li>Manage building security protocols, including access control systems, surveillance cameras, and alarm systems.</li><li>Maintain accurate records of maintenance activities, inspections, and repairs.</li><li>Develop and manage the building's operating budget, including forecasting expenses and identifying cost-saving opportunities.</li><li>Collaborate with others in SCRUM to ensure that the building meets the needs of staff, tenants, and visitors.</li><li>Respond to emergencies and address any issues that may arise outside of regular business hours.</li><li>Stay informed about relevant regulations and compliance standards related to building operations and safety.</li><li>Arranging front desk staffing and appropriate training for your team. </li></ul>Following the end of the 3-month contract, the Company Artists and Board of Trustees will review the success of the Venue Manager’s projects, and the Venue Manager will give feedback to the Company and Board about their experience in the role, constructive criticisms of the organisation, and plans for how to shape the role in future. Should the Venue Manager, Board, and Company Artists all agree, an extended contract will be offered and the position will transition into a long-term role. Knowledge, skills and experienceWe are looking for individuals who have either of the following qualifications:<ul><li>Proven experience in facilities management or a related field, with a strong understanding of building systems and maintenance best practices.</li><li>Bachelor's degree in Facilities Management, Business Administration, or related field.</li></ul>In addition, our Venue Manager should ideally have:<ul><li>Experience in managing accessible spaces, or a willingness to learn and adapt to support individuals with accessibility needs.</li><li>Experience working with community groups or arts outreach programmes, or a genuine interest in engaging with under-served and under-represented communities.</li><li>An appreciation for the mission and charitable objectives of SCRUM.</li><li>A keenness for collaboration and a desire to work within a collective.</li><li>Good organisational and time management skills, with an eagerness to develop these further and the ability to manage multiple tasks simultaneously.</li><li>Good communication and interpersonal skills, with a readiness to engage effectively with various stakeholders, including staff, tenants, vendors, etc.</li><li>An awareness of relevant building regulations and a willingness to learn about compliance standards, including health and safety regulations.</li><li>An up-to-date DBS Certificate.</li></ul>Desirable<ul><li>Familiarity with the UK theatre industry</li><li>Familiarity with Google Workspace</li><li>Resident in the Borough of Hammersmith and Fulham</li><li>An ability to communicate specialist information in an accessible way to individuals with less expertise</li></ul> How to applyWe are interested in applicants from a wide variety of life experiences and skills to join our team. We especially encourage applications from candidates who identify as Global Majority, disabled, and/or LGBTQIA+.To apply, please provide a CV along with a page-length cover letter which details your fit for SCRUM’s values. We also welcome video or audio applications of no more than 5 minutes in length, or any alternative formats that would be more accessible to you.Please send your application to Lucie Dawkins and Dominic Applewhite by email via clicking the 'Apply' button with “Venue Manager” in the subject line.If you have any questions at all, please don’t hesitate to contact us.Please state in your application that you found this role through Creative Access.

SCRUM Theatre

Venue manager

Closing date: 22nd April 2024Salary: £24,055 per annum (prorated from £40,083) This is a unique opportunity to join the Visitor Experience and Ticketing team whose focus is on providing a world class experience to all visitors to Southbank Centre.The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.We are looking for a Ticketing Duty Manager to join our Visitor Experience and Ticketing team on a fixed term part-time basis. Responsibilities<ul><li>Work front of house to manage the ticketing and membership operation, overseeing event incomings and ensuring an exceptional experience. </li><li>Lead the Visitor Assistant team to deliver a warm welcome to all visitors, supporting them in their role as the face of Southbank Centre. Proactively offer visitors assistance, information and guidance about our site, events, festivals and local area. </li><li>Collaborate with colleagues in the day-to-day running and administration of the department. </li><li>Work closely with the Visitor Experience Duty Manager to deliver an outstanding front-of-house experience. </li></ul> What we're looking for<ul><li>Strong interest in and knowledge of the arts</li><li>Experienced managing a customer focused, commercial Ticket Office, providing excellent service and resolving issues</li><li>Experience managing ticketing systems and customer contact software</li><li>Exceptional customer service skills including the ability to assist all visitors in a helpful, friendly, courteous and confident manner</li><li>A skilled and inclusive communicator who assists all visitors in a helpful manner, and is confident resolving challenging issues</li><li>A skilled and experienced people manager</li><li>A commercial eye and can confidently sell Southbank Centre’s tickets and memberships</li><li>Able to stay calm under pressure and independently solve problems</li><li>Well organised with excellent attention to detail</li><li>Able to work as part of a team in a supportive and collaborative manner</li><li>Able to demonstrate an understanding of and commitment to the central role that diversity and inclusion has at Southbank Centre</li><li>Has the ability to work flexibly including working in the evenings and at weekends</li><li>Experience of using the Tessitura ticketing system</li></ul>If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role. For roles requiring a DBS check:At Southbank Centre we aim to provide safe participatory and creative opportunities for all the children and young people who take part in our programme and visit our site. As this role will require you to work closely with children and/or vulnerable adults, you would be required to apply for a DBS check if you were offered the role. This is in line with our Safeguarding Policy and is a key requirement of this role. Benefits &amp; perksAs well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:<ul><li>a min 5%  pension contribution (going up to 8% depending on employee contribution)</li><li>28 days annual leave, plus bank holidays</li><li>Enhanced sick pay</li><li>Enhanced family leave benefits</li><li>Discount at all  onsite retail, food and beverage vendors</li><li>Free staff tickets for SC events</li><li>Free entry to Hayward Gallery</li><li>Free/discounted entry with other reciprocal organisations</li><li>Free staff yoga </li><li>Season ticket loan</li></ul> We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email <a href="mailto:hrteam@southbankcentre.co.uk" target="_blank">hrteam@southbankcentre.co.uk</a> and we will be in touch with you to make the necessary arrangements. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff. Please state in your application that you found this role through Creative Access.

The Southbank Centre

Ticketing duty manager

Closing date for applications: Sunday 21 April 2024, 23:59 Interviews: w/c 6 May and 13 May 2024Salary: £12.00/hourFixed term: Wednesday 7th August – Sunday 25th August 2024, full-time Build on existing box office or customer service skills in a bustling festival environment in this access assistant role. The Edinburgh International Book Festival brings leading and emerging Scottish, UK, and international authors and thinkers together to inspire each other and audiences through an extensive programme of public events, including conversation, interactive activities, and performance. The Book Festival takes place in person in Edinburgh but has a significant digital offering to reach authors and audiences around the worldThe Access team are based at the Edinburgh Futures Institute, Lauriston Place, Edinburgh and are responsible for staffing the Access cabin. The Access team works closely with the Box Office and Front of House teams. During the Festival the Access cabin is usually open 09:30-21:00 daily but occasionally stays open later depending on the timing of the last event. Responsibilities<ul><li>Assisting customers with access needs in purchasing tickets using the Red61 ticketing system by phone, email or in person</li><li>Staffing the information point and access cabin</li><li>Overseeing the hire of hearing loops, wheelchairs and mobility scooters on site</li><li>Liaising with the FOH team and Box Office to ensure access requirements are communicated correctly during the Festival</li><li>Ensuring the Quiet Space is kept clean and tidy</li><li>Resolving customer queries and always providing excellent customer care</li><li>Maintaining accurate customer records </li><li>Promoting and adhering to our environmental policy and sustainability goals</li><li>Other duties as required by the Access Officer</li></ul> Knowledge, skills and experienceEssential<ul><li>Commitment to high levels of customer service, with experience of dealing with customers both in person and on the telephone</li><li>An understanding of the broad range of barriers that can prevent people accessing the Festival</li><li>Empathy and the ability to maintain confidentiality</li><li>Strong communications skills and the ability to interact with a wide range of people</li><li>Excellent attention to detail and great administrative and IT skills </li><li>An enthusiastic personality and a flexible, positive attitude</li><li>The ability to remain calm and focused under pressure</li><li>The ability to work as part of a team</li></ul>Desirable<ul><li>Previous experience working in the field of accessibility and inclusion</li><li>Previous experience using Red61 ticketing system</li><li>Experience in a festival or arts venue </li><li>Passionate about literature and the arts</li></ul>We welcome and encourage applications from candidates who are under-represented in the creative industries.Please make sure that you state in your application that you found this role via Creative Access.

Edinburgh International Book Festival

Access assistant

Closing date for applications: Sunday 21 April 2024, 23:59 Interviews: w/c 6 May and 13 May 2024Salary: £13.88/hourFixed term: Tuesday 11 June – Monday 26 August 2024, full-time Help make this book festival as accessible as possible while building on your customer service skills in a festival environment. The Edinburgh International Book Festival brings leading and emerging Scottish, UK, and international authors and thinkers together to inspire each other and audiences through an extensive programme of public events, including conversation, interactive activities, and performance. The Book Festival takes place in person in Edinburgh but has a significant digital offering to reach authors and audiences around the world.This is an exciting opportunity to work with a wide range of teams, external stakeholders and customers to help make the Book Festival as accessible as possible. The Access Officer act as a point of contact for our audience, coordinating our accessible programming and liaising with contractors supplying our BSL and caption provision. They will update our reserved seating database, contact customers to confirm requirements and manage access ticket bookings, including group bookings. Responsibilities<ul><li>Booking BSL interpreters and captioning services as required</li><li>Being a point of contact for different accessibility partners</li><li>Working closely with the Site and Production team to make sure the Festival site is as accessible as possible</li><li>Working with the Programme team on specified events</li><li>Contacting customers to confirm access requirements</li><li>Advising on facilities provided and suggesting suitable events in the programme to customers</li><li>Collating materials and information that make the Festival more accessible for audiences e.g. Easy Read guides, maps, visual guides</li><li>Maintaining our reserved seating database and generating seating reports </li><li>Working with groups such as Artlink to book tickets</li><li>Liaising with the FOH team and Box Office to ensure access requirements are communicated correctly during the festival</li><li>Handling access bookings and issuing tickets using the Red61 ticketing system by phone, in person and by post</li><li>Resolving customer queries and providing excellent customer care at all times</li><li>Staffing the on-site Access and Information desk during the Festival and acting as point of contact for site access requirements</li><li>Collating feedback and recommendations, leading on debrief meetings with customers, partners and stakeholders for the evaluation and future development of our processes and systems</li><li>Sharing best practice examples of access provision to staff team, including training opportunities and online resources </li><li>Engage in sustainable practices while in the workplace and adhere to the Book Festival’s environmental sustainability policies</li><li>Any other duties as required by the Box Office Manager</li></ul> Knowledge, skills and experienceEssential<ul><li>Commitment to high levels of customer service, with experience of dealing with customers both in person and on the telephone</li><li>An understanding of the broad range of barriers that can prevent people accessing the Festival</li><li>Self-motivated and passionate about improving access and inclusion</li><li>Strong communications skills and the ability to interact with a wide range of people</li><li>Empathy and the ability to maintain confidentiality</li><li>A positive, flexible attitude and calm manner under pressure</li><li>The ability to work on own initiative and as part of a team, and to advocate for others if necessary</li><li>Strong administrative and IT skills</li></ul>Desirable<ul><li>Previous experience working in the field of accessibility and inclusion</li><li>Experience of Box Office ticketing systems, in particular Red61 ticketing</li><li>Experience in a festival or arts venue</li><li>Ability to use British Sign Language</li></ul> We welcome and encourage applications from candidates who are under-represented in the creative industries.Please make sure that you state in your application that you found this role via Creative Access.

4 Front of House / Customer Service Opportunities