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Closing date for applications: Sunday 1st February 2026Salary: £30,000 - £40,000Location: London&nbsp;Ready to take the next step in sales? Join an award-winning illustrated publisher, supporting major accounts like Amazon and help great books reach readers worldwide.&nbsp;&nbsp;DK is the world’s leading illustrated Publisher, producing award-winning fiction and non-fiction titles across all formats, from print to digital. We're seeking a motivated Key Account Manager to join us on our mission to move the world forward, one book at a time, by championing new thinking and creativity and putting the customer at the forefront of what we do. Unlike any other area within the Sales department at DK, this position sits in a team responsible for selling all our titles, across all our lists, in every format. Reporting directly to the Head of Online Sales, you will play a crucial role in supporting our Amazon account while managing some of your own online accounts for ebooks and audio.&nbsp;What you'll be doing<ul><li>Implementing effective strategies to maximise sales and revenue growth from key accounts</li><li>Identifying and pursuing new business opportunities, while also fostering growth and upselling within existing accounts</li><li>Preparing compelling presentations and delivering them to customers, showcasing our latest titles</li><li>Building strong relationships with our key accounts to drive greater sales</li><li>Providing timely and accurate sales reports, forecasts, and analysis to keep management informed</li><li>Addressing all customer queries promptly and professionally&nbsp;</li></ul>&nbsp;Who we are looking forThis role will suit an expert organiser with the ability to manage a busy and varied workload whilst also able to handle a number of competing deadlines. You’ll be comfortable working with Excel so meticulous attention to detail to ensure accuracy in all tasks is key, as is excellent written and verbal communication skills to ensure effective collaboration with customers and a number of internal teams that you will be in contact with on a regular basis. Working in Sales, you should be self-motivated and results-orientated.&nbsp;Perhaps you are a Sales Executive looking for a step up or maybe you’re a Key Account Manager looking for a role where your insights can really make a difference.&nbsp; If you’re someone with a positive ‘can-do’ attitude and willingness to work both independently and as part of a team, we’d love to hear from you.&nbsp;Please submit your most recent CV and cover letter detailing your salary expectations and why you should be considered for this opportunity.&nbsp;<ul><li>We have a range of benefits to reflect our commitment to our people, some of which are:</li><li>25 days paid holiday entitlement in year one, plus bank holidays</li><li>Generous pension scheme</li><li>Volunteering policy and charity matching</li><li>Employee assistance programme</li><li>Cycle to work scheme and discounted gym membership</li><li>Shopping discounts </li><li>Flex Fridays (1pm Finish*)</li><li>Up to 30 days remote working from abroad *Subject to certain criteria being met.</li><li>And we plant a tree for every new employee to our business</li></ul>&nbsp;DK is committed to building a diverse workforce that reflects the varied communities that read our books across the world. We encourage applications from all individuals, regardless of age, religion, gender, ethnicity, disability, sexuality or social background. DK is proud to announce that we have adopted The Halo Code.DK is a member of the disability confident scheme. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.DK supports flexible working and has introduced a new ‘smart-working’ policy with a hybrid approach of working weekly from home and in DK’s office. This is a hybrid role requiring a minimum of 3 days per week in our Pimlico office. As this is non-negotiable, please ensure you are within a reasonable commuting distance of London before applying.The Book Trade Charity offers financial support to people looking to enter the book trade, but who may struggle to afford the costs of attending interviews or undertaking internships. For more information, visit <a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>&nbsp;We welcome and encourage applications from candidates who are under-represented in the creative industries.&nbsp;&nbsp;Please make sure that you state in your application that you found this role via Creative Access.&nbsp;

Dorling KIndersley

DK Publishing

Key account manager, DK UK online sales

Closing date for applications: 31 January 2026Salary: £23,970 (+ benefits, +bonus)Location: Didcot (Oxford)&nbsp;If you're passionate about providing exceptional customer service and want to work at the heart of the publishing industry, this could be the perfect next step.We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. Hachette UK Distribution is part of the Hachette UK publishing group.&nbsp;What you'll be doingOn a day to day basis you will be dealing with all aspects of contact internal and external to the&nbsp;business, including providing first class service to our global customer base. This means on a typical day you could be responding to e-mails and telephone calls, processing&nbsp;orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g.&nbsp;shortages and damages), issuing refunds, general administration duties and other duties such as:<ul><li>Proactively liaising with both customers and publishers to maintain a first class working&nbsp;relationship</li><li>Preparing and processing orders/claims received from customers and publishers</li><li>Liaising effectively with all other departments to achieve swift problem solving and&nbsp;maintaining excellent communication internally and externally whilst also ensuring&nbsp;special requirements are met on time</li></ul>As part of the customer services team you will be working to ensure all targets are met,&nbsp;demonstrating growth mindset by working with your team leader to promote change that will&nbsp;improve customer experience and ensure continued high standards of quality and productivity are&nbsp;maintained.&nbsp;This role offers the opportunity to become an essential part of the customer services team and&nbsp;gain lots of experience regarding distribution and elements of the publishing industry.Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you&nbsp;will be able to make the most of the current hybrid model (minimum 2 days per week in the&nbsp;office). The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working&nbsp;Monday to Friday.&nbsp;Who we are looking forDo you strive to provide outstanding service with a personal touch? Do you exceed expectations&nbsp;by taking ownership and being solution-focused? Do you make an effort to build strong and&nbsp;trusted relationships? If so, we would love to receive your application as we are recruiting a&nbsp;customer service advisor.Why should you be excited about this opportunityWell, Hachette UK Distribution has seen real&nbsp;growth in the past 5 years, moved into a new state of the art facility and has built a reputation for&nbsp;being ‘best in class’ in our industry. You will live and breathe our customer service vision and have a passionate and proactive&nbsp;approach to delivering excellent customer service. You will enjoy liaising with, and collaboratively&nbsp;working with, the operations team and credit services team as well as our client publishers to&nbsp;resolve issues and proactively seek to continuously improve processes and procedures.It is highly likely that you will already have proven experience of working in the following roles and&nbsp;or industries: hospitality, retail, customer service advisor or assistant, customer&nbsp;account manager, customer support/care advisor, complaints handler, customer&nbsp;experience/excellence, telesales, call centre.&nbsp;What we offerOur people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:<ul><li>34 days annual holiday including Bank Holidays</li><li>Pension Plan and Life Assurance schemes</li><li>Company enhanced family policy including maternity, paternity and shared parental</li><li>Reward programme giving discounts, savings and cash back at numerous retailers</li><li>2 Community Days per year</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Generous discounts on books we publish</li><li>Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)</li><li>Wide-ranging training library</li><li>Development Programmes including Mentoring</li><li>Staff Events</li><li>Many employee networks to join</li><li>Free onsite parking</li><li>Free tea and coffee</li></ul>&nbsp;Our commitmentHachette employs people on the basis of their abilities.&nbsp; We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend for interview, please&nbsp;let us know. We will notify all candidates of the outcome of their application.Please include in your application that you found this role through Creative Access.

Carmelite House

Hachette UK

Customer service advisor

Closing date for applications: 1 February 2026Salary: £30,500 - £42,000 dependent on experience and location (+bonus +benefits)Location: The role will be based at our London or Sheffield office, with a blend of in-office (3 days) and homeworking (2 days) per week&nbsp;This is an exciting opportunity to publish commercial fiction at one of the most successful and dynamic digital publishers in the world.Find us brilliant new authors, publish great books, collaborate with a talented team and learn all there is to know about creating digital bestsellers. We’re looking for someone who&nbsp;makes a habit of improving the way things are done,&nbsp;and who enjoys combining&nbsp;smart data and creativity.Bookouture is the UK’s fastest growing digital publisher and part of Hachette UK. We are only thirteen years old but we have grown rapidly every year and have now sold more than 90 million books to readers worldwide. We were among the first publishers to harness the power of data, and we believe we remain the best at it. We have all the advantages of being part of a big five publisher with the mindset and entrepreneurial drive of a start-up. If you love commercial fiction, want to get brilliant books in the hands of readers around the world, and are excited about digital publishing and the chance to create and grow your own list, we want to hear from you.&nbsp;What you'll be doingWe have an exciting opportunity for a highly motivated commissioning editor to join our editorial team. You will be publishing around 17–21 books a year, across a range of commercial fiction genres such as crime and thriller, romance women’s fiction, and historical. You will be acquiring, editing and publishing with a high level of autonomy and ensuring we are publishing the highest potential authors in the most commercial way, with an eye on the global market, excellent author care, and strong editing, packaging and copywriting skills.At Bookouture, editors have great freedom to acquire autonomously, and we can go direct to designers with a creative vision. We have access to daily sales and pre-order numbers at the click of a button. We can change covers, copy and titles overnight – and see the impact the next day. We build strong and trusting relationships with our authors, collaborating with them to ensure readers love what we publish together. Our books are published across the world, and we are as focussed on the US as the UK.&nbsp;Who we are looking for<ul><li>You will have a strong sense of what commercial fiction readers want, know a great story when you see one, and be able to guide authors to the strongest hooks.</li><li>You will be a creative copywriter, a meticulous editor, and excellent with authors.</li><li>You will have an eye for a brilliant cover design and know what makes a strong commercial package across the US and UK.</li><li>You will use data to inform your work, and love using your analytical brain to understand what’s working and what could be done better.</li><li>You will have a can-do attitude and a creative approach to problem-solving.</li><li>You will be a strong communicator, capable of building good relationships and unafraid of having challenging conversations when needed.</li><li>You will have a relentless focus on results, and on getting our books to the broadest possible readership. You will be agile and reactive, thriving on change and taking risks.</li><li>You will be invested in diversifying our business, making our books as diverse as the range of readers we aim to reach.</li><li>You might have an editorial background and be looking for a new commissioning role, but this is not essential if you can demonstrate that you have a deep understanding of the fiction we publish and all the skills we’re looking for.</li></ul>&nbsp;What we offerBookouture is a dynamic working environment, where your ideas will be heard and where you will have the capacity to change things, take risks and do things differently. We are a fun and sociable workplace where there is always lots going on. You will be part of a fast-growing company, with the opportunities for career progression that offers.Our staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Dental insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul>&nbsp;Our commitmentThe Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>&nbsp;Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.Please state in your application that you found this role through Creative Access.

Commissioning editor

Closing date for applications: 2nd February 2026 at 10.00amSalary:&nbsp; £42,000 - £47,600Working hours: 25 hours per week - flexible, with some adjustment to both UK and US time zonesStart date: March 2026&nbsp;Champion arts, heritage, and community development while helping shape a new UK charity from the ground up.<a href="https://civis.org/" target="_blank">Civis Foundation</a> invests in arts and letters, cultural preservation, and community development initiatives. Initially established in the US, the foundation is launching a UK-based charitable entity in 2026 to expand its mission across Commonwealth countries, with a particular focus on the United Kingdom, Jamaica, Barbados, and cities such as London and Liverpool.The work of the Foundation is rooted in the belief that understanding "the other", both within ourselves and in our communities, is essential to personal fulfilment and social transformation. Through partnerships with artists, cultural institutions, municipalities, and community organisations, the Foundation creates opportunities for engagement that transcend boundaries, cultivating compassion and advancing justice.The newly formed London office will serve as a hub for adaptive reuse of heritage buildings, artistic commissioning, and community investment throughout the Commonwealth. We view artistic expression as a starting point for rekindling democracy - work that urges us to consider the needs of the other, their lived experience, and perspective. We champion projects that address complex historical narratives and create space for genuine dialogue, helping us imagine how we might live together. The UK charitable foundation will serve purposes including the advancement of education, cultural preservation, and the advancement of citizenship and community development.Working closely with and reporting to the president and CEO of Civis Foundation (US and UK), the UK programme officer will support the Foundation with the launch and scaling up of its operations in the UK. The programme officer will be responsible for the day-to-day operations of the UK Foundation, relationship development, and project management.&nbsp;&nbsp;Responsibilities<ul><li>Relationship building: extensive outreach to potential partners across arts, preservation, municipal, and community sectors in London, Liverpool, Jamaica, and Barbados. Secure introductions and meetings for the president and CEO, and explore potential programme collaborations</li><li>Partner collaboration: work with strategic consulting partners to support business planning and programme development</li><li>Operating budget and core grant application development: prepare a comprehensive grant request to Civis Foundation New York for initial capitalisation, including a three-year operational budget</li><li>Financial management and reporting: support preparation of annual accounts, supplier management and payments, and monitor budgets and cash flow</li><li>Operational and administrative support: work with the president and CEO of Civis Foundation and other relevant staff and consultants on ad-hoc administrative support, meetings and diary coordination, and to put in place systems and processes for the full launch of the UK operations</li><li>Evaluation and monitoring: develop a "light-touch" but effective framework for measuring impact and tracking relevant metrics</li></ul>&nbsp;Knowledge, skills and experience<ul><li>Demonstrate understanding of the UK non-profit landscape, specifically within social justice, arts, or community/urban development context, with at least solid proven experience of project and programme management experience in one or more of these fields</li><li>Bring a strong network in one or more relevant fields in the UK: social justice, arts, or community/urban development</li><li>Excellent project management skills, including fluency with software packages (MS Office, project management) and relevant AI tools</li><li>Financial literacy (including budgeting and cash flow management)</li><li>Working knowledge of the governance and legal regulation in the UK charitable sector</li><li>Knowledge of and interest in the current agenda around civic and social development, education, and the role of arts and culture in social change, heritage preservation, and urban development</li><li>Comfortable working independently and across time zones</li><li>Clear and respectful communicator with excellent interpersonal and collaboration skills</li><li>Detail-oriented, proactive, and accountable</li><li>Self-motivating and willing to balance strategy with daily administration</li></ul>&nbsp;Additional informationThe full-time equivalent salary is £60,000-£67,000 a year dependent on experience, with the actual salary being £42,000-£47,600 a year for 25 hours per week (0.7 FTE) pro rata. This is a hybrid working role with remote/working from home and regular access to a coworking/office space in London and for attendance of in-person meetings in London.Annual leave: 22 days (28 days including bank holidays, pro rata.)Pension: 8% employer contribution.Training and development: Annual budget for professional development, conference attendance, etc.Provisional interview dates with shortlisted candidates are 16-27 February 2026. The selection process will follow three stages: 1. Online interview 2. Technical interview 3. Final presentation and interview with CEO. We welcome and encourage applications from candidates who are under-represented in the creative industries.Please state in your application that you found this role through Creative Access.

24 Permanent position Opportunities in United Kingdom