Senior researcher / writer (insurance)

Contract: Fixed term to end of June 2027

Are you passionate about putting consumers first and creating content that makes a real difference?

Which? stands as a not-for-profit champion, unwavering in our mission to protect consumers. We're driven by the ambition to make life simpler, fairer and safer for everyone. Through rigorous research that gets to the core of pressing consumer issues to our impartial advice that guides daily choices and, our tireless campaigning that influences policy and industry for the better — we're here to make positive change happen.

Could you bring together research skills, clear writing and data analysis to help us keep making life simpler and safer for everyone?

About the role

You'll work primarily on insurance with an experienced team including a highly experienced senior researcher/writer and market analyst. You'll work across different channels, creating content that speaks clearly to consumers and supports our goals. Managing projects, deadlines and relationships with colleagues will be part of your everyday work. You'll also support others in the team, sharing skills and helping us keep quality high.

What will your day-to-day involve?

Key responsibilities include:

• Managing projects working with others to create research and content that puts members and consumers at the heart of everything
• Planning and carrying out research that fits our aims and answers the questions people care about
• Writing clear, engaging content for different platforms, including reviews of best and worst insurance services, news content and features based on your findings
• Keeping online content fresh and making sure it meets targets for reach and engagement
• Supporting colleagues by sharing your expertise and helping less experienced team members grow

About you:

You'll have a background in research and be skilled at turning data into stories people want to read. You're comfortable using different research methods and can write accurate, jargon-free copy. You're adept at, and enjoy, crunching data, and have an eye for detail. You manage your time well, stay open to feedback, and enjoy working together with others to get things done.

• Research background with knowledge of different research methods and how to choose the right approach
• Proven ability to write excellent, accurate copy and spot the stories in data
• Skilled in using Microsoft and Google tools, including analysing data in Excel or Google Sheets
• Understanding of web metrics such as SEO and traffic metrics
• Strong time management skills, including juggling tasks, meeting deadlines and staying within budget
• For a full list of essential requirements, please refer to the role profile, which can be downloaded as a PDF at the bottom of this advert.

Interview process:

The interview process is two hours in total, consisting of one hour via Teams with structured questions. The second part of the interview will consist of a written task which you will have a further hour to complete and return.

This process is conducted with Paul Davies, Principal Money Researcher / Writer and Grace Witherden, Content Editor.

Benefits

We also have these benefits for you to consider:

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere" for 4 weeks of the year policy
• A great work-life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.