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Fixed term contract
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Client services apprentice (WBSL Reach)

Client services apprentice (WBSL Reach)

Warner Bros. Discovery
locationLondon, UK
ExpiresExpires: 13/06/2022
Entry
Less than £20,000 per year

Salary: £19,000 p/a

Contract length: 18 months

Start date: Likely to be September

Course: Business Administration – Level 3 Qualification

20 days annual leave

Looking for an apprenticeship in the film and TV industry? You've found one!

Warner Bros. Studios Leavesden (WBSL) is a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK. This 200-acre secure site has half a million square feet of stage space, production offices and workshops together with an exterior filming tank, one of the largest indoor heated underwater filming tanks in Europe and a 100 acre back-lot. WBSL has some of the largest sound stages in the UK and is proving to be a very popular facility for production clients.

WB Leavesden Park, adjacent to the Studio, offers modern and flexible office space for Production Companies. The site also has its own, on-site Set Lighting & Rigging rental division, which provides the industry with state-of-the-art lighting equipment, scaffolding and production supplies for stage and location shoots. WB De Lane Lea based in Soho, London, provides state of the art facilities in audio post-production for feature films and television.

WBSL also have an onsite childcare facility available to WB employees and onsite productions called The WonderWorks.

These facilities make Warner Bros. Entertainment the only Hollywood studio to own and operate a production and post-production facility in the UK.

The job:

  • Providing support to our Client Services team, the role will ensure efficient service delivery to our clients and customers
  • The successful candidate will collate and disseminate information within the department and to Productions and tenants
  • This role provides a link between the Client Services and Operations teams to deliver excellent production experience

The Daily:

Administration

  • Receiving, processing and issuing incoming queries to the relevant parties to ensure a quick and efficient resolution of queries
  • Provide timely responses to our clients on the progress of their query
  • Assist with coordinating and conduction visits, events and tours to the Studios
  • Filing and maintaining records for Client Services and Operations
  • To assist the team in the daily operation of the Studios
  • Meet requirements for all WBSL functions to create an effective running Studio facility
  • To ensure that a high level of presentation is maintained in all areas of the Studio site
  • Any other duties which are appropriate to the post
  • Maintaining spreadsheets and bookings systems

Stock

  • Ensuring that mail is despatched in time for daily collections, and the sorting and distribution of incoming post
  • Monitoring of stationery supplies and ordering as required

People

  • Assist Client Services and Operations with distribution of site information to all relevant parties on-site accurately and in a timely manner
  • Work within the team to consistently deliver an excellent level of customer service to all on and off-site clients
  • Welcome visitors to the department and direct them as appropriate

Knowledge, skills, experience

  • Strong organisational skills
  • Ability to work pro-actively to aid the manager to ensure smooth running of the site
  • Good communication skills
  • Ability to give clear and concise instructions
  • Good research skills and the ability to draw information from various sources
  • Responsible and reliable
  • Ability to multi task and prioritise
  • Ability to work under pressure and meet deadlines
  • Self motivated, enthusiastic and capable of working on own initiative
  • A positive and patient attitude

The nice-to-haves:

  • Previous experience of working within a fast paced production environment is desirable
  • Experience of filing both hard and soft copy records and information in an effective manner

The apprenticeship:

  • You will gain hands-on experience working on business-critical projects
  • You will have to opportunity to network and build relationships with professionals, executives, and other students passionate about their field
  • You will work with industry professionals to best position yourself for a full-time position upon completion of apprenticeship
  • You will be enrolled on our Early Careers learning & training programme, as well as having access to personal and professional development courses, executive speakers’ series, special screenings and more 
  • You will have the chance to give back to the community.
  • You will be one of over  100  WBD  Early Careers employees, meaning you will have an important support network of other students, graduates and apprentices and plenty of opportunities to socialise! 

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.

Required degree level

  • Level 3 (e.g. A Level)

Level of experience

  • Entry

Salary range

  • Less than £20,000 per year

Required languages

  • English