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Closing date for applications: 6th January 2026 at 9.00am&nbsp;Salary: £50,000-£65,000 dependent on experienceReports to: Journey's chief technical officer&nbsp;Location: Mainly at Vyner Studio (Squint/Opera) but working flexibly across Journey's London Studios Lead the operational delivery of a technical department, helping shape the next chapter of multidimensional design.Journey is a global design and innovation agency shaping the future through multidimensional experiences (MDX) that connect people, brands, and culture. Working with the chief technology officer (CTO), this role will provide managerial oversight of the technical department within Journey with particular focus on the operational delivery of the team and its personnel.This role would suit an experienced project manager, producer or operations manager interested in applying their existing experience to a forward-looking team tasked with defining the next chapter of multidimensional design and creative technology. An understanding of the role technology plays in a business, both creatively with regards to public facing projects and operationally, will be crucial. ResponsibilitiesOperational<ul><li>Having an ongoing consideration of availability, skills, interest, balance of projects, individual team professional development and representation of the department.</li><li>Support the CTO to ensure effective delivery of department operations including but not limited to:<ul><li>Designing and implementing processes across technology product management, project management, software development, and technical operations.</li><li>Serve as point person for HR, Finance, Facilities, and other business operations team for Technology team. Ensure Technology team delivers to existing processes and key deadlines.</li><li>Coordinating meetings, minuting, and disseminating actions.</li></ul></li><li>Supporting Technology leadership across processes, operations, and team management. Contribute to design of new processes, execution of existing processes, and standardisation across workflows and teams.</li><li>Manage collection of data and reporting and communications of Technology team KPIs.</li><li>Contribute to resourcing processes, ensuring that utilisation data and near-term planning accurate reflects the needs of the business and the plans of the Technology team, partnering with the Technology leads.</li><li>Represent the Technology team in larger business processes and communications, reflecting the Technology strategy, approaches, and execution.</li></ul>&nbsp;Management<ul><li>Support the CTO with organisational design, internal communications and processes, and overall departmental structure.</li><li>Line manage departmental coordinator, technical project managers, and other operational Technology staff where appropriate.</li><li>Ensure a consistency across global Technology teams in all internal and Journey processes.</li><li>Partner with the CTO to consistently deliver on finance, HR, business operations, recruitment and talent, and internal Technology processes.</li><li>Provide additional mentorship to Technology leads around leadership, management, and process.</li></ul>&nbsp;General<ul><li>Recognition of possible approaches and new possibilities for how the department operates and thrives including research into new approaches.</li><li>Setting the tone for how the department engages with and collaborates with other areas of the organisation.</li><li>Partnering with the CTO to drive team culture and environment, both internally and as part of the overall Journey culture.</li><li>A commitment to the implementation of Journey’s values around sustainability, accessibility &amp; belonging and inclusion in all areas of the business and allocating focus within the department in these key areas.</li><li>Keeping abreast of influences and ideas from leading sector peers and developments.</li><li>Undertake other work as reasonably required by the company. </li></ul> Knowledge, skills &amp; experienceEssential:<ul><li>Strong demonstrable experience in project and/or operational management</li><li>An acute understanding of the role technology plays in a creative organisation</li><li>A strong track record and keen interest in administration and its impact</li><li>Experience rolling our processes for more effective teams and departments</li><li>Experience evaluating and strengthening team performance</li><li>Ability to interact with a wide range of people and excellent interpersonal skills</li><li>Experience of a fast-paced environment and an ability to adapt to changing circumstances</li><li>Experience working with busy executive level leadership</li><li>Strong attention to detail</li><li>Experience overseeing a team</li></ul>Desirable:<ul><li>Experience coordinating HR processes</li><li>Experience working in a design studio across one or more design specialisms including spatial design &amp; architecture, video design &amp; animation and technical design</li></ul> Additional informationInterviews:&nbsp; Round 1 - Week Commencing 12th January 2026 Round 2 - 23rd January 2026 (12pm - 3pm)(If you are unable to make the scheduled dates, please let us know within the content of your cover letter). The interview panel will include members of Journey across the two rounds of interview. Interviews are held in-person at one of our London Studios in order for candidates to meet some of the team, however they can be arranged online if there are geographical considerations.Our interviews are built as two way conversations to better understand each other’s work and aspirations, and may include &nbsp;a task to better understand the candidate's process. We operate equal opportunity interviews and, for the initial round of interviews, we typically share elements of question topics in advance with candidates.&nbsp; How to applyPlease submit a comprehensive CV/Resume in addition to either a cover letter (maximum two A4 sides) or up to three minutes of audio (instructions in the application section) describing your suitability for the position, how your skills and experience match the person specification and why you would like to work in this role at Journey. Please find the upload fields at the bottom of the page by clicking 'Apply'.&nbsp;We do not accept applications by any other method.Within the various elements of your application (namely your letter or audio), please outline clearly how your previous work relates to the requirements listed for this role. Having clear examples and explanations will be beneficial for your application. Additionally, why you are interested in working for Journey would be a very helpful thing to include. Applicants should provide contact details for two references. We will seek your permission before making direct contact with any referees. All applicants must be eligible to work within the UK. If you would like a brief call with our team to discuss specific queries you have about the opportunity (including queries regarding accessibility), please contact the email listed on our website. Acknowledging the resources that go into attending interviews, we are very happy to reimburse expenses for extensive travel incurred through travelling to/from your interview with us. We welcome and encourage applications from candidates who are under-represented in the creative industries.Please state in your application that you found this role through Creative Access.

1 IT and Digital Projects Opportunity in England