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Closing date for applications: 6th January 2026 at 9.00am&nbsp;Salary: £50,000-£65,000 dependent on experienceReports to: Journey's chief technical officer&nbsp;Location: Mainly at Vyner Studio (Squint/Opera) but working flexibly across Journey's London Studios Lead the operational delivery of a technical department, helping shape the next chapter of multidimensional design.Journey is a global design and innovation agency shaping the future through multidimensional experiences (MDX) that connect people, brands, and culture. Working with the chief technology officer (CTO), this role will provide managerial oversight of the technical department within Journey with particular focus on the operational delivery of the team and its personnel.This role would suit an experienced project manager, producer or operations manager interested in applying their existing experience to a forward-looking team tasked with defining the next chapter of multidimensional design and creative technology. An understanding of the role technology plays in a business, both creatively with regards to public facing projects and operationally, will be crucial. ResponsibilitiesOperational<ul><li>Having an ongoing consideration of availability, skills, interest, balance of projects, individual team professional development and representation of the department.</li><li>Support the CTO to ensure effective delivery of department operations including but not limited to:<ul><li>Designing and implementing processes across technology product management, project management, software development, and technical operations.</li><li>Serve as point person for HR, Finance, Facilities, and other business operations team for Technology team. Ensure Technology team delivers to existing processes and key deadlines.</li><li>Coordinating meetings, minuting, and disseminating actions.</li></ul></li><li>Supporting Technology leadership across processes, operations, and team management. Contribute to design of new processes, execution of existing processes, and standardisation across workflows and teams.</li><li>Manage collection of data and reporting and communications of Technology team KPIs.</li><li>Contribute to resourcing processes, ensuring that utilisation data and near-term planning accurate reflects the needs of the business and the plans of the Technology team, partnering with the Technology leads.</li><li>Represent the Technology team in larger business processes and communications, reflecting the Technology strategy, approaches, and execution.</li></ul>&nbsp;Management<ul><li>Support the CTO with organisational design, internal communications and processes, and overall departmental structure.</li><li>Line manage departmental coordinator, technical project managers, and other operational Technology staff where appropriate.</li><li>Ensure a consistency across global Technology teams in all internal and Journey processes.</li><li>Partner with the CTO to consistently deliver on finance, HR, business operations, recruitment and talent, and internal Technology processes.</li><li>Provide additional mentorship to Technology leads around leadership, management, and process.</li></ul>&nbsp;General<ul><li>Recognition of possible approaches and new possibilities for how the department operates and thrives including research into new approaches.</li><li>Setting the tone for how the department engages with and collaborates with other areas of the organisation.</li><li>Partnering with the CTO to drive team culture and environment, both internally and as part of the overall Journey culture.</li><li>A commitment to the implementation of Journey’s values around sustainability, accessibility &amp; belonging and inclusion in all areas of the business and allocating focus within the department in these key areas.</li><li>Keeping abreast of influences and ideas from leading sector peers and developments.</li><li>Undertake other work as reasonably required by the company. </li></ul> Knowledge, skills &amp; experienceEssential:<ul><li>Strong demonstrable experience in project and/or operational management</li><li>An acute understanding of the role technology plays in a creative organisation</li><li>A strong track record and keen interest in administration and its impact</li><li>Experience rolling our processes for more effective teams and departments</li><li>Experience evaluating and strengthening team performance</li><li>Ability to interact with a wide range of people and excellent interpersonal skills</li><li>Experience of a fast-paced environment and an ability to adapt to changing circumstances</li><li>Experience working with busy executive level leadership</li><li>Strong attention to detail</li><li>Experience overseeing a team</li></ul>Desirable:<ul><li>Experience coordinating HR processes</li><li>Experience working in a design studio across one or more design specialisms including spatial design &amp; architecture, video design &amp; animation and technical design</li></ul> Additional informationInterviews:&nbsp; Round 1 - Week Commencing 12th January 2026 Round 2 - 23rd January 2026 (12pm - 3pm)(If you are unable to make the scheduled dates, please let us know within the content of your cover letter). The interview panel will include members of Journey across the two rounds of interview. Interviews are held in-person at one of our London Studios in order for candidates to meet some of the team, however they can be arranged online if there are geographical considerations.Our interviews are built as two way conversations to better understand each other’s work and aspirations, and may include &nbsp;a task to better understand the candidate's process. We operate equal opportunity interviews and, for the initial round of interviews, we typically share elements of question topics in advance with candidates.&nbsp; How to applyPlease submit a comprehensive CV/Resume in addition to either a cover letter (maximum two A4 sides) or up to three minutes of audio (instructions in the application section) describing your suitability for the position, how your skills and experience match the person specification and why you would like to work in this role at Journey. Please find the upload fields at the bottom of the page by clicking 'Apply'.&nbsp;We do not accept applications by any other method.Within the various elements of your application (namely your letter or audio), please outline clearly how your previous work relates to the requirements listed for this role. Having clear examples and explanations will be beneficial for your application. Additionally, why you are interested in working for Journey would be a very helpful thing to include. Applicants should provide contact details for two references. We will seek your permission before making direct contact with any referees. All applicants must be eligible to work within the UK. If you would like a brief call with our team to discuss specific queries you have about the opportunity (including queries regarding accessibility), please contact the email listed on our website. Acknowledging the resources that go into attending interviews, we are very happy to reimburse expenses for extensive travel incurred through travelling to/from your interview with us. We welcome and encourage applications from candidates who are under-represented in the creative industries.Please state in your application that you found this role through Creative Access.

Journey

Technology department manager

Closing date for applications: 15th December 2025Salary: £45,000 - £60,000 dependent on experience and location (+bonus +benefits)Location: The role will be based at our London office, with a blend of in-office (3 days) and homeworking (2 days) per week Take the lead on digital operations at a bestselling commercial fiction publisher, overseeing content delivery and ensuring systems run smoothly.Bookouture is a dynamic digital publisher of bestselling commercial fiction. Our unique publishing model and transformative campaigns have created unrivalled international author brands. We connect stories, authors and readers globally, publishing books that reflect the diversity of the societies we live in. Our submissions are always open as we believe that everyone should have the opportunity to share their story. Bookouture is a division of Hachette, one of the largest publishing groups in the UK, with 10 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.Our digital operations team plays a crucial role in the heart of Bookouture, where every day brings new challenges and opportunities to make a meaningful impact. From maintaining critical systems to spearheading strategic initiatives, our team is committed to driving operational excellence and delivering exceptional results. What you'll be doingYou'll be managing a team of two, handling the operational tasks that keep our digital systems running smoothly - managing content delivery, maintaining data quality, and resolving day-to-day issues.<ul><li>Overseeing our operations database (Airtable), designing automations, interfaces and workflows</li><li>Resolving operational issues as they arise either yourself or by delegation to the team</li><li>Providing coding support and solutions</li><li>Communicating project outcomes and progress</li><li>Team management, review and development</li><li>Strategic projects management</li><li>Ensuring efficient and accurate content setup and delivery to retail partners</li></ul> Who we are looking for<ul><li>Advanced Airtable knowledge (including automations, interfaces, workflows)</li><li>Scripting abilities using various coding frameworks including Python and JavaScript</li><li>Proven experience with API integration</li><li>Exceptional attention to detail</li><li>The ability to prioritise multiple projects and delegate effectively</li><li>Clear communication skills across varied audiences</li></ul> What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Dental insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul> Our commitmentThe Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a> Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.Please state in your application that you found this role through Creative Access.

Carmelite House

Hachette UK

Head of digital operations/digital operations manager

2 Operations / Facilities / Admin Permanent position Opportunities