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Closing date: 10th January 2025Salary:&nbsp;£27,000 per annum&nbsp;Reports to:&nbsp;Facilities Manager&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Working pattern:&nbsp;Office-based, five days per week 8:30am - 5pmDepartment:&nbsp;FacilitiesLocation:&nbsp;5th Floor, HYLO 105 Bunhill Row, London, EC1Y 8LZ&nbsp;&nbsp;&nbsp;&nbsp;Bonnier Books UK has a new and exciting opportunity for a receptionist and executive assistant to join our dynamic team.In this role, you will be responsible for providing exceptional administrative support to our leadership board and acting as the first point of contact for our company. Your key duties will include managing a busy reception area, greeting visitors and clients with a warm and professional demeanor and providing general administrative assistance to our leadership board. You will also be responsible for coordinating schedules, arranging meetings, and ensuring the smooth running of our fantastic new office space.The ideal candidate will possess excellent communication and interpersonal skills, strong organisational abilities, and a keen eye for detail. You should be proficient in using various office software and have a strong track record of providing high-quality customer service. A positive attitude, flexibility with approach, and the ability to remain calm under pressure are also essential.If you are passionate about working in a collaborative and supportive environment and are eager to contribute to the success of a leading publishing company, we would love to hear from you.&nbsp;Responsibilities<ul><li>Greet and register all guests at HYLO</li><li>Arrange building passes for all new members of staff</li><li>Liaise with Bonnier Books UK’s building managers as required</li><li>Support the leadership board with diary management, as required&nbsp;</li><li>Book and manage meetings and room bookings, as required by the leadership board&nbsp;</li><li>Take responsibility for booking travel arrangements for the leadership board</li><li>Compile expense reports for leadership board</li></ul>&nbsp;Knowledge, skills and experience<ul><li>Excellent communication and interpersonal skills with a clear and considered communication style&nbsp;</li><li>Excellent attention to detail&nbsp;</li><li>Ability to build trust&nbsp;with staff at all levels</li><li>Collaborative and a team&nbsp;player</li><li>A self-starter who is proactive, flexible and solutions-focused with the ability to prioritise and efficiently manage their workload</li><li>Proficient in Microsoft Office, including Word and Excel</li><li>Some office experience would be an advantage.</li></ul>&nbsp;We welcome and encourage applications from candidates who are under-represented in the creative industries.&nbsp;Please state in your application that you found this role through Creative Access.&nbsp;

LABS Victoria House

Igloo Books

Black & White Publishing

Bonnier Books UK (Head Office)

Bonnier Books UK

Receptionist and executive assistant to leadership board

Closing date: 6th January 2025Salary: £27,000 per annum (+bonus +benefits)Location: The role will be based at our London office, Carmelite House,&nbsp;with a blend of in-office (3 days) and homeworking (2 days) per week.&nbsp;Are you passionate about books and eager to share your love of reading with others?Little, Brown's identity is personified by our innovative, dynamic and free-thinking people. Across our thirteen imprints, you won't find a wider range of titles anywhere in UK publishing. We pride ourselves on quality and diversity. A repeat recipient of the Publisher of the Year award, we're one of the most successful and dynamic publishers in the UK. Little, Brown is a division of Hachette, one of the largest publishing groups in the UK, with 12 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.An individual who is creative as well as efficient will thrive in this role with opportunities to write copy, undertake research for projects, participate in group brainstorms and support publicity campaigns. The ideal candidate will have had some experience demonstrating reliability, responsibility and interaction with the public, not necessarily in publishing, or has had experience working in an administrative or organisational role in a busy environment.&nbsp;What you'll be doing<ul><li>Work closely with publicity team, authors and marketing/sales/editorial colleagues to ensure the efficient day-to-day running of the department's systems and contributing to raising the profile of authors and their titles.</li><li>Provide administrative support for three senior publicists, including handling author mail, sending out proofs and press releases, circulating and updating media lists, ordering up review copies, maintaining budget sheets, processing invoices, filing and circulating cuttings etc.</li><li>Handle enquiries/requests from media, authors, customers and general public in a timely manner.</li><li>Maintain publicity databases such and daily circulation of media coverage.</li><li>Liaison with bookshops, festivals, libraries etc in the run up to events.</li><li>Produce digital promotional material for author events when required using design programmes such as Canva.</li><li>Create bi-annual catalogue with the co-assistant, liaising with editorial &amp; design.</li><li>Arrange travel and accommodation for authors and, when relevant, the accompanying publicist.</li><li>Provide support for key campaigns and events, attending events and accompanying authors as required.</li><li>Contribute to team brain storms and shared departmental projects.&nbsp;</li></ul>The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may reasonably be required.&nbsp;Who we are looking for<ul><li>We are looking for a candidate who has a passionate interest in reading - especially in literary fiction and non-fiction - and who is interested in how books are brought to a wider audience.</li><li>Exceptional written and spoken communication is key and you will have a good knowledge of both social and traditional media.</li><li>You will have an awareness of conversations around key book campaigns and an enthusiasm to learn about publishing and publicity.</li><li>Working in a busy press office, you will need to be a confident self-starter who can take direction but use initiative.</li><li>You should be highly organised and able to prioritise, adaptable and able to cope with the unexpected.</li><li>Knowledge of Word, Excel, Canva and PowerPoint is a must as well as an aptitude for systems and databases.</li><li>You will have an eye for detail and hold problem-solving skills.</li><li>Your collaborative teamwork and interpersonal skills will be standout, with an ability to build relationships with key internal and external contacts, maintaining positive working relationships across authors, colleagues and media contacts.</li></ul>&nbsp;What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul>&nbsp;Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please state in your application that you found this role on Creative Access.

Carmelite House

Hachette UK

Publicity assistant

Closing date: 10th January 2025Salary: £27,000 per annum (+bonus +benefits)Location: The role will be based at our London office, Carmelite House, with a blend of in-office (3 days) and homeworking (2 days) per week.&nbsp;Have you got a knack for admin and a passion for details and data?Quercus is a dynamic, award-winning publisher. Known as a hit-maker that regularly finds books that surprise and delight readers, we are international in our outlook and publish an exciting and diverse range of authors. From established bestsellers to new voices, what draws our publishing together is the magic ‘quirk' in Quercus: independence, flair, warmth and creativity.&nbsp;Quercus is a division of Hachette, one of the largest publishing groups in the UK, with 12 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.&nbsp;What you'll be doing<ul><li>Working with all departments, the Editorial Operations Assistant has an overview of the entire publishing process and is responsible for the smooth flow of bibliographic data across our publishing systems.</li><li>Responsible for setting up new titles and contract details in our publishing database, Biblio, and running regular checks on data for all imprints, their role is crucial in ensuring that information is complete, correct and timely.</li><li>They also provide administrative support for cross-departmental processes and the rest of the Editorial Operations team.</li></ul>&nbsp;Who we are looking for<ul><li>We are looking for someone who is passionate about detail, accuracy and systems, and who enjoys data input.</li><li>The role requires attention to detail, good organisation, an ability to prioritise a busy workload and a sound knowledge of computer packages, particularly Excel.</li><li>An interest and knowledge of SEO and optimising metadata would be an advantage as well as experience in an administrative role.</li></ul>&nbsp;What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul>&nbsp;Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please state in your application that you found this role through Creative Acccess.

Editorial operations assistant

Closing date for applications: 18th January 2025 at 9amSalary: £28,808 per annum (pro rata)&nbsp;Start date: Week commencing 10th February 2025 with flexibility if needed&nbsp;&nbsp;Duration: 6 months&nbsp;Hours: Full-time Monday to Friday, from 9am to 6pm (with occasional evening working)&nbsp;Location: Our offices are in Somerset House in central London, all staff are expected to be working in the office at least 2 days a week.&nbsp;&nbsp;Interviews: We will be conducting interviews between Monday 27th January and Friday 31st January via Zoom or Microsoft Teams. We will inform candidates shortlisted for an interview by the end of the day on Wednesday 22nd January. Please be aware that if you are shortlisted there will be a short, written task to be completed ahead of the interview.&nbsp;&nbsp;Keen to kickstart a career in research? Dive into diverse projects and sharpen your skills with this 6-month internship!We are a fast-growing research agency that puts public and stakeholder opinion at the heart of our clients' thinking. Our research methodologies span all qualitative and quantitative techniques, and we have a diverse client base across the private, public and third sectors. We strongly encourage all potential applicants to take a look at our <a href="https://www.thinksinsight.com/" target="_blank">website</a> for more information about who we are and what we do, including some of our previous reports.We are looking for a bright, enthusiastic and hard-working Research Assistant to join our team. We are also looking for those with experience in Behavioural Science (relevant university degree or industry experience) to join as a Behavioural Research Assistant.&nbsp;&nbsp;The chosen candidate will be primarily responsible for providing logistical and analytical support on research projects, as well as providing wider administrative support to the team. That said, Research Assistants gain exposure to all elements of our work, including seeing focus groups in action, and contributing to the analysis and reporting process.&nbsp;This internship is designed to be an introduction to research and so is a fantastic opportunity for anyone looking to embark on a career in social and market research or in communications.&nbsp;&nbsp;Whilst the Research Assistant internship is a six-month role, there is the potential for a permanent role as a Research Executive at the end of the placement. Lots of our current team joined us as interns and we see the internship as an important way of bringing talent into our business. Any offer of a permanent role will depend on individual performance during the internship.&nbsp;&nbsp;What will you bring?<ul><li>Strong communication skills, on paper, in person and on the phone.&nbsp;</li><li>Strong organisational skills and be able to multi-task.&nbsp;</li><li>An excellent academic record.&nbsp;</li><li>Be able to use Microsoft Word, PowerPoint and Excel to a high degree of proficiency.&nbsp;</li><li>Have permission to work in the UK at the time of starting employment.&nbsp;</li></ul>&nbsp;For the behavioural role, we are also looking for:&nbsp;<ul><li>A candidate passionate about behavioural science – you have knowledge of the literature from study and update it by reading the latest findings from a range of sources.&nbsp; &nbsp;</li><li>Ability to creatively apply findings from the literature to propose novel intervention ideas.</li><li>Knowledge of behavioural frameworks (e.g. COM-B, ISM).&nbsp;</li><li>(Desirable) Knowledge of experimental design.&nbsp;</li><li>(Desirable) Hard skills in design (e.g. with Figma) and/or experimental analysis (e.g. with R).</li><li>Ideally you would also have some previous theoretical or practical exposure to qualitative or quantitative research methodologies (e.g. through academic studies or work experience), and experience of working in an office-based environment.&nbsp; &nbsp;</li></ul>&nbsp;How to apply&nbsp;If this sounds like you, please complete our online application form by clicking the 'Apply' button.The application form covers:&nbsp;&nbsp;<ul><li>Your contact details.&nbsp;</li><li>Your academic and employment history (please note that you will not need to upload a CV).&nbsp;</li><li>Why you would like to apply to be an Intern at Thinks.&nbsp;</li><li>Why you feel you are a good fit for the role.&nbsp;</li></ul>If you have any questions, please get in touch with the recruitment team at <a href="mailto:internship@thinksinsight.com" target="_blank">internship@thinksinsight.com</a>.&nbsp;While we will try our best to contact all unsuccessful candidates, this may not be possible due to high numbers of applicants. Unfortunately, we are unable to accept applications from individuals who have previously come in for an interview for our internship programme.&nbsp;&nbsp;We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their background, race, sex, disability, religion/belief, sexual orientation or age. We particularly encourage applications from candidates from ethnic minority backgrounds, as these groups are underrepresented both in our workplace and in the sector.Please state in your application that you found this role through Creative Access.

Thinks Insight & Strategy

Research assistants / Behavioural research assistants

Closing date: 13th January 2025 at 11.59pmSalary: £26,500Duration: 12 monthsWorking hours: 9am - 5.30pm, Monday - FridayLocation: Hybrid –&nbsp;4 days/week in the London office and 1 day/week from homeStart date: February 2025&nbsp;Gain hands-on experience managing talent, negotiating deals, and supporting events while learning how The Blanket Group builds careers and crafts partnerships.More than just another agency, <a href="https://www.blanketlondon.com/" target="_blank">The Blanket Group</a> is a meeting of minds where communications, paid partnerships and new brand ventures come together to drive success. Blanket has quickly become one of the most trusted and sought–after partners to the people and brands shaping the beauty industry of tomorrow.The Blanket Group are looking for a motivated and enthusiastic intern to join the team in the newest division of their agency – the talent management arm.&nbsp;This internship is an excellent opportunity for someone eager to learn about talent management, both on and offline, and grow within this role. The ideal candidate will assist in various administrative and operational tasks.&nbsp;What you will learn<ul><li>How to work as part of a team.</li><li>How to manage talent, their expectations, needs and career goals.</li><li>How to negotiate and execute contracted partnerships.</li><li>How the Blanket Group plans and guides individuals in their careers.</li><li>How to care about the small details and manage deadlines.</li></ul>&nbsp;Key activities<ul><li>Provide administrative support to the talent management team.</li><li>Assist in managing communications with talent, clients, and partners.</li><li>Help coordinate talent schedules, bookings, and events.</li><li>Maintain and update digital files, databases, and client records.</li><li>Assist with preparing reports, contracts, and other documents.</li><li>Support marketing and social media efforts related to talent promotion.</li><li>Handle general office tasks such as scheduling meetings, supporting office supply orders, helping with live events and general office assistance.</li><li>Contribute to various projects and perform other tasks as needed to support the wider team.</li></ul>&nbsp;What we're looking for<ul><li>Strong organisational and time management skills.</li><li>Excellent written and verbal communication skills.</li><li>Proficiency with Microsoft Office software.</li><li>A proactive attitude with attention to detail and a willingness to learn.</li><li>Ability to manage multiple tasks and prioritise urgent tasks.</li><li>Interest in talent management and social media.</li><li>Understanding of social media platforms.</li></ul>&nbsp;To apply<ul><li>Log in to your Creative Access account or register today to apply for this opportunity</li><li>Upload your CV and cover letter as one document (applications without a tailored cover letter will not be accepted)</li><li>Once submitted, you can no longer amend your application, so proof-read carefully</li><li>Do not contact the company directly</li><li>Please email any queries about this role to Creative Access at this address:&nbsp;<a href="mailto:recruit@creativeaccess.org.uk" target="_blank">recruit@creativeaccess.org.uk</a></li></ul>&nbsp;This opportunity is only open to individuals from a group that is under-represented in the creative industries. This includes, but is not limited to Black, Asian and ethnically diverse candidates, disabled people,&nbsp;those undergoing gender reassignment / transitioning&nbsp;and individuals from lower socioeconomic backgrounds.The successful candidate for this opportunity will also participate in a Creative Access support programme that sits alongside workplace training. This includes a programme of induction training, monthly masterclasses, wellbeing support, buddying / mentoring and more.

Blanket

Talent assistant

Closing date: 12pm, 2nd January 2025Salary: £26,250 per annumWorking hours: 5 days per week and evening work where necessaryHoliday: 20 days paid leave in addition to public holidays and 3 days between Christmas and New Year&nbsp;This is an opportunity for someone in the early stages of their career who is keen to learn about the day-to-day running of a theatre company.As Executive Assistant you will be at the heart of the organisation providing comprehensive support to the Executive Director. You will be a central point of communication for the Executive Director within the organisation and the initial contact for Trustees. The Executive Assistant is a position requiring discretion and confidentiality. The successful candidate will have access to a range of information and have insight into strategic ambitions and planning of the company.This post requires someone who enjoys organisational and administrative tasks, someone who can be confident and personable when communicating whether in person, over the phone or email, and who enjoys multi-tasking, prioritising workload and forward planning in a fast paced and dynamic environment.&nbsp;Knowledge, skills and experienceEssential<ul><li>Proven organisational skills and an ability to prioritise a wide variety of tasks to meet multiple deadlines.&nbsp;</li><li>Exceptionally strong planning, administration, organisational and people skills</li><li>Experience of complex diary management</li><li>Experienced and timely minute taker who can work in detail with speed, accuracy, and professional discretion</li><li>Ability to identify and interpret matters of urgency, prioritise workload, and action accordingly</li><li>Ability to work autonomously with minimal direction, as well as collaboratively within a wider team</li><li>A confident approach and ability to meet changing deadlines and respond proactively to internal and external pressures</li><li>A professional attitude with respect for discretion and confidentiality</li><li>Excellent verbal and written communication skills</li><li>Excellent numerical skills</li><li>Excellent IT skills, particularly in MS Office packages, Outlook diaries, Accounting Software, Dropbox and Gmail/Drives</li><li>Excellent interpersonal skills</li><li>Professional attitude, especially under pressure with deadlines and conflicting interests</li></ul>Desirable<ul><li>Enthusiasm for the arts and/or experience working in a creative environment</li><li>Experience of working in a professional theatre environment</li><li>Experience of working in a charity or with a board of trustees</li></ul>&nbsp;The employer reserves the right to close the listing and stop accepting applications sooner than the original deadline. Therefore we strongly recommend applying at the earliest opportunity.We welcome and encourage applications from candidates who are under-represented in the creative industries.&nbsp;Please state in your application that you found this role through Creative Access.

Tall Stories

Executive assistant

Closing date: Sunday 5th January 2025Salary: ITV is an accredited Living Wage employer and will pay no less than the Living wage for any roleDuration: 6 months fixed term contract starting April 2025Office locations: London (White City), Manchester, Cardiff and Bristol&nbsp;Are you looking to break into unscripted TV development?Some of the world’s best creative talent are at the heart of ITV Studios, with more than 60 production labels across scripted and non-scripted TV.We’re excited to offer 6 traineeships across our award-winning unscripted labels based in London, Manchester, Cardiff and Bristol.With a 6-month fixed term contract, the successful Development Trainee will be placed in one of ITV Studios’ labels. Working in the fast-paced world of non-scripted development, you will play a key role in shaping new ideas to pitch to broadcasters and streamers by helping to prepare pitching assets including format documents and sizzles.Other duties may include assisting the teams on shoots and at run throughs and help with the day-to-day admin of a development team. Excellent editorial judgement, literary skills and an ability to spot exciting new ideas are essential.&nbsp;What you’ll be doing<ul><li>Coming up with new ideas for TV Shows</li><li>Attending brainstorms and contributing ideas</li><li>Contributing your own editorial opinion on TV formats</li><li>Engaging with and promoting diversity in storytelling</li><li>Help creating any format documents or other assets in order to sell the format.</li><li>Co-ordinating and assembling notes from development, production and commissioners on the relevant projects</li><li>Assisting in the tracking of the companies’ slate and other day-to-day admin tasks</li><li>Providing detailed research into specific topics</li><li>Pitching ideas to external companies</li></ul>&nbsp;What you’ll get from it<ul><li>On the job industry experience</li><li>An experienced industry mentor</li><li>Regular training days, learning about the wider television and content landscape</li><li>Learning crucial skills for working in the TV industry</li><li>Working closely with some of the UK’s most successful creatives</li><li>Access to multiple career paths within ITV Studios and the wider TV industry</li><li>Access to the global production community</li></ul>&nbsp;Knowledge, skills and experienceMinimum criteria<ul><li>A strong ambition to pursue a career in non-scripted TV development</li><li>A knowledge of and curiosity for the non-scripted TV landscape</li><li>Excellent communication (particularly literary skills), attention to detail and organisational skills</li><li>A passion for coming up with exciting new ideas (demonstrating excellent editorial judgement)</li></ul>Other things we’re looking for (key criteria)<ul><li>Ability to create a well constructed TV format</li><li>Ability to work collaboratively and brainstorm ideas effectively</li><li>Ability to successfully pitch your ideas</li><li>Excellent problem solving skills</li><li>Excellent communication (particularly literary skills), attention to detail and organisational skills</li></ul>&nbsp;ITV is for everyone.ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage (minimum criteria above). There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at <a href="mailto:talkingcareers@itv.com" target="_blank">talkingcareers@itv.com</a>. <a href="https://www.itvjobs.com/blog/joining-itv-with-a-disability" target="_blank">Find out more</a> about applying with a disability and life at ITV.&nbsp;Please state in your application that you found this role through Creative Access.

Development trainees, ITV Studios (6 month FTC)

Closing date: 17th January 2025Salary: £23,500 per annumLocation: Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model (minimum 2 days per week in the office).Hours: 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.&nbsp;Do you strive to provide outstanding service with a personal touch?Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor.We, Hachette UK Distribution, are the leading book distribution company in the UK.&nbsp;We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade. Our exciting growth plans for 2025, which include the onboarding of a number of well-known client publishers, mean that we are now looking to expand our Customer Services team. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. Hachette UK Distribution is part of the Hachette UK publishing group.Why should you be excited about this opportunity?&nbsp;Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry. This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.On a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base. This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and performing other duties.As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.&nbsp;&nbsp;What you'll be doing<ul><li>Proactively liaising with both customers and publishers to maintain a first class working relationship</li><li>Preparing and processing orders/claims received from customers and publishers</li><li>Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time</li></ul>&nbsp;Who we are looking for<ul><li>You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service.</li><li>You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.</li><li>It is highly likely that you will already have proven experience of working in the following roles and or industries:<ul><li>Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre.</li></ul></li></ul>&nbsp;What we offerOur people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:<ul><li>33 days annual holiday including Bank Holidays</li><li>a reward programme giving discounts, savings and cash back at numerous retailers</li><li>generous discounts on books we publish</li><li>Pension Plan and Life Assurance schemes</li><li>Company enhanced family policy including maternity, paternity and shared parental</li><li>Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)</li><li>Cycle to Work scheme</li><li>DSE eye care vouchers</li><li>a wide-ranging training library</li><li>development programmes including mentoring</li><li>many employee networks to join</li><li>free onsite parking</li><li>free tea and coffee</li><li>Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party</li><li>Creating an environment of inclusion so everyone can be their true self #Ibelong #AndSoDoYou #OneTeam</li></ul>&nbsp;Our commitmentHachette employs people on the basis of their abilities.&nbsp;We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please&nbsp;let us know.We will notify all candidates of the outcome of their application.Please state in your application that you found this role through Creative Access.

Customer services advisor

Closing date: 13th January 2025 at 11.59pmSalary: £26,500Duration: 12 monthsWorking hours: 9am - 5:30pm, &nbsp;Monday to Friday (5pm finish&nbsp;on Friday)Location: London (working from the office 3 days per week)Start date: 3rd February 2025&nbsp;&nbsp;Make your mark in legal publishing by crafting compelling content, connecting with top law firms, and gaining hands-on experience in global legal intelligence.<a href="https://www.lbresearch.com/" target="_blank">Law Business Research</a> is a technology-enabled information services business powering the global legal industry. They deliver must-have intelligence to clients when they need it, through a combination of time-sensitive insight, proprietary data and analytics, expert research, and sophisticated tools, across a range of specialist platforms.In this internship, you will support editorial and admin processes within the research content and legal content teams of Law Business Research.&nbsp;Key activitiesContribute to editorial content:<ul><li>Liaise with law firms to arrange and carry out interviews</li><li>Write up interviews and prepare selected content for reports</li><li>Create articles for publication online</li><li>Edit and proof content ready for publication</li><li>Contribute to other content projects as necessary (eg, podcasts, videos and reports)</li></ul>Support the editorial and production processes for content, for example:<ul><li>Liaise with law firms to coordinate the survey data submission process</li><li>Coordinate sharing of data submissions with offshore teams for reports</li><li>Publish content on our platforms</li><li>Assist with the coordination and delivery of events</li><li>Assist with social media and marketing activity</li></ul>Work with internal and external editorial contacts on content creation process:<ul><li>Review amended documents ahead of publication</li><li>Manage the publication process for new resources</li></ul>&nbsp;What we're looking for<ul><li>Excellent administrative and organisational skills</li><li>Good written and verbal communication skills with the ability to proofread documents</li><li>Experience of liaising with a variety of stakeholders (internal and external)</li><li>An interest in the legal industry</li><li>Basic Excel knowledge</li></ul>&nbsp;To apply<ul><li>Log in to your Creative Access account or register today to apply for this opportunity</li><li>Upload your CV and cover letter as one document (applications without a tailored cover letter will not be accepted)</li><li>Once submitted, you can no longer amend your application, so proof-read carefully</li><li>Do not contact the company directly</li><li>Please email any queries about this role to Creative Access at this address:&nbsp;<a href="mailto:recruit@creativeaccess.org.uk" target="_blank">recruit@creativeaccess.org.uk</a> &nbsp;</li></ul>This opportunity is only open to individuals from a group that is under-represented in the creative industries. This includes, but is not limited to Black, Asian and ethnically diverse candidates, disabled people,&nbsp;those undergoing gender reassignment / transitioning&nbsp;and individuals from lower socioeconomic backgrounds.The successful candidate for this opportunity will also participate in a Creative Access support programme that sits alongside workplace training. This includes a programme of induction training, monthly masterclasses, wellbeing support, buddying / mentoring and more.

Law Business Research

Editorial assistant

Closing date for applications: 27th January 2025 at 11.59pmSalary: National or London Living Wage depending on locationDuration: 6 monthsWorking pattern: Part-time, 3 days per week (Monday, Tuesday, and Thursday)Location: Option of working from either Forward’s London, Margate, or Liverpool bases, with at least two days working remotely.Start date: 17th March 2025&nbsp;This is an exciting opportunity for a highly organised, tech-savvy problem-solver, with an enthusiasm for poetry and building social media communities.&nbsp;<a href="https://forwardartsfoundation.org/" target="_blank">Forward Arts Foundation</a> is a national charity committed to building diverse mass audiences, showcasing the best new work and developing underrepresented talent in poetry.The trainee will provide marketing and administrative support towards Forward’s national flagship projects: National Poetry Day and the Forward Prizes for Poetry.The trainee will creatively shape NPD and Forward Prizes’ social media, leading community growth whilst working closely with some of the UK’s highest-quality established and emerging poets.&nbsp;Key activities<ul><li>Overseeing company social media channels, including, Instagram, Twitter, and other relevant platforms</li><li>Creating dynamic written, graphic, and video content</li><li>Working with the Head of Programme and external marketing specialists and agencies to manage social media of large projects, events, and community management</li><li>Writing and distributing e-newsletters to subscribers</li><li>Managing general inboxes and incoming queries</li><li>Supporting logistics on organisation-wide meetings</li></ul>&nbsp;What we're looking for<ul><li>An interest in poetry and basic knowledge of contemporary poets</li><li>Strong organisational skills</li><li>A skilled problem-solver</li><li>A good understanding of written and spoken English</li><li>An interest in developing digital and content creation skills</li><li>GCSE (or equivalent) Maths and English</li></ul>&nbsp;To apply<ul><li>Log in to your Creative Access account or register today to apply for this opportunity</li><li>Upload your CV and cover letter as one document (applications without a tailored cover letter will not be accepted)</li><li>Once submitted, you can no longer amend your application, so proof-read carefully</li><li>Do not contact the company directly</li><li>Please email any queries about this role to Creative Access at this address:&nbsp;<a href="mailto:recruit@creativeaccess.org.uk" target="_blank">recruit@creativeaccess.org.uk</a></li></ul>&nbsp;This opportunity is open to Black, Asian and ethnically diverse candidates.This role is part-funded by the&nbsp;Mo Siewcharran Memorial Fund which support internships for young talent from ethnicities that are under-represented in the theatre, publishing and music industries.

19 Entry Opportunities