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Sign up for our <a href="https://opportunities.creativeaccess.org.uk/job/learn-more-webinar-summer-internships-cambridge-university-press-assessment-33821" target="_blank">Learn More webinar</a> at 5pm on Wednesday 16th April.&nbsp; Closing date: 23rd April 2025Payment: £22,222 per annum full&nbsp;time equivalent (prorated for your 8-week internship)Location: Cambridge/Hybrid (2 days per week in the office minimum)&nbsp;&nbsp;Contract: Full Time (35 hours per week) / Fixed Term (8 weeks) &nbsp;Placement dates: 14th July – 5th September 2025&nbsp; Are you passionate about sustainability and eager to leverage data and technology to make a real impact?We are Cambridge University Press &amp; Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. This is an exciting opportunity for you to join a passionate, fast-paced environment providing world class support to our millions of customers and qualifications around the world.  &nbsp;The Digital Sustainability &amp; Data intern will work with the digital sustainability team to calculate and report emissions for technology and digital products, helping to innovate on our digital sustainability processes and tools, and assist in creating the Environmental Data Hub. This is a fantastic opportunity to gain hands-on experience in a growing field as you will collaborate with various teams to integrate digital sustainability guidelines and develop strategies for improving environmental data.&nbsp; What you'll be doingAs part of this role, you will:&nbsp;&nbsp;<ul><li>Work at the forefront of new developments in the digital sustainability and digital carbon accounting space</li><li>Have the opportunity to learn about environmental data analysis and reporting</li><li>Work on the cloud carbon emissions reporting for the business</li><li>Support the digital sustainability team in integrating digital sustainability practices across the business</li><li>Collaborate with the wider Environmental team to understand how a business approaches carbon emissions reporting and optimisation&nbsp;</li></ul> What you'll bring<ul><li>We are looking for a driven and analytical individual who is passionate about the planet and interested in how technology and data can support in creating a more sustainable world.</li><li>You are excited about learning about new concepts and trying out new digital tools and processes.</li><li>Asking lots of questions and challenging the way things are done is encouraged in this team.</li><li>Experience in environmental science or sustainability work would be good, however you do not need to be a specialist in the area, but should be open to learning about and understanding the subject.&nbsp;&nbsp;</li></ul>To be successful in this role, the following skills, values and behaviours are desirable:&nbsp;&nbsp;<ul><li>Familiarity with Power BI or similar visualisation tools.</li><li>Experience with managing and analysing large datasets.</li><li>Ability to work independently as well as part of a team.</li><li>Attention to detail and a methodical approach to work.</li><li>Adaptability and willingness to take on new challenges and learn.</li><li>Interest or prior experience or coursework in sustainability projects or environmental science.</li></ul> We welcome and encourage applications from candidates who are under-represented in the creative industries.&nbsp;Please state in your application that you found this role through Creative Access.&nbsp;

Cambridge University Press & Assessment

Join our global community | Careers at Cambridge University Press & Assessment

Digital Sustainability & Data intern

Sign up for our <a href="https://opportunities.creativeaccess.org.uk/job/learn-more-webinar-summer-internships-cambridge-university-press-assessment-33821" target="_blank">Learn More webinar</a> at 5pm on Wednesday 16th April.&nbsp; Closing date: 23rd April 2025Payment: £22,222 per annum full time&nbsp;equivalent (prorated for your 8-week internship)&nbsp;Location: Cambridge/Hybrid (2 days per week in the office minimum)&nbsp;&nbsp;&nbsp;Contract: Full Time (35 hours per week) / Fixed Term (8 weeks) &nbsp;Placement dates: 14th July – 5th September 202 If you are passionate about people and culture and are ready to take on new challenges, we would love to hear from you!We are Cambridge University Press &amp; Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.&nbsp;This is an exciting opportunity for you to join a passionate, fast-paced environment providing world class support to our millions of customers and qualifications around the world.&nbsp;As a People &amp; Culture co-ordinator, you will play a crucial role in supporting the organisation and delivery of various initiatives and events within our People &amp; Culture department. This will promote the product &amp; services available that enables Cambridge University Press &amp; Assessment to be a great place to work. This role offers a unique opportunity to be part of a team that is dedicated to making a positive impact on our organisation. What you'll be doingAs part of this role, you will:&nbsp;&nbsp;<ul><li>Assist in the planning and execution of People &amp; Culture events and activities to promote our products and services.</li><li>Support the development of materials and resources for sessions.</li><li>Manage and coordinate the Change Management Academy.</li><li>Develop and deliver learning programs and workshops.&nbsp;</li></ul> What you'll bringTo be successful in this role, you will be able to demonstrate the following skills, values and behaviours:&nbsp; &nbsp;<ul><li>Strong organisational skills and attention to detail.</li><li>Excellent communication skills.</li><li>Experience in events planning and coordination.</li><li>Eagerness to learn and contribute creative ideas to enhance the employee experience.</li><li>Ability to adapt and thrive in a dynamic, fast-paced work environment.</li><li>Proficiency in Microsoft Office and other relevant tools.</li><li>Passion for promoting a positive workplace.</li></ul> We welcome and encourage applications from candidates who are under-represented in the creative industries.&nbsp;Please state in your application that you found this role through Creative Access.

People & Culture co-ordinator intern

Closing date for applications: 15th April at midnightSalary: The starting salary for this role is £27,000&nbsp; Nosy Crow is looking to recruit a Digital Marketing Assistant to support a dynamic and collaborative Digital Marketing team responsible for&nbsp;digital marketing campaigns to promote our children’s books across Novelty, Picture books, Fiction, and Non-fiction.&nbsp;Nosy Crow is a multi-award winning, independent children’s publishing company with operations in both the UK and the USA. We make child-focused, parent-friendly children’s books for ages 0-12.&nbsp;The Digital Marketing Assistant will report to the Digital Marketing Manager, delivering an essential role in supporting the execution of digital marketing campaigns to promote our children’s books across Novelty, Picture books, Fiction, and Non-fiction.&nbsp;This is a full-time position and is a hybrid role, working a minimum of three days per week in our office near to London Bridge. &nbsp;The successful candidate will have the right to live and work in the UK.&nbsp; &nbsp;Key responsibilities include, but are not limited to:<ul><li>Maintain and publish relevant materials and communications to the Nosy Crow Website.</li><li>Develop curated reading collections on the Nosy Crow website</li><li>Populate the department activity calendar in conjunction with the wider sales, marketing, and PR teams</li><li>Utilise Issuu (a magazine publishing platform) to create previews for picture books, non-fiction, and fiction titles, and add these to website product pages.</li><li>Analyse order data and customer inquiries to identify trends and support team needs</li><li>Assist with creating presentations and reports for the Digital Marketing team.</li><li>Work collaboratively with the Digital Marketing Manager to draft, schedule, and engage with content across social media platforms</li><li>Work with the PR and Marketing teams to ensure smooth information flow and keep the digital team informed of campaign activations</li><li>Carry out general admin tasks (such as distributing competition prizes to winners) as well as working collaboratively with other assistants across the business (coordinating recycling, Nosy Crow office post duties etc.)</li></ul> &nbsp;Key skills, characteristics and capabilities:<ul><li>This is an entry level publishing position, but an interest in Children’s books and social media is essential. Office experience would also be beneficial.</li><li>A very close eye for detail and accuracy.</li><li>Strong verbal and written communication skills plus the ability to write persuasive copy.</li><li>Confidence in building and maintaining relationships.</li><li>The ability to prioritise tasks and deadlines in a busy and fast paced environment.</li></ul> &nbsp;Benefits<ul><li>Pension scheme</li><li>Hybrid working</li><li>25 days paid holiday, plus bank holidays</li><li>Christmas closure</li><li>Summer hours</li><li>Employee Assistance Programme</li><li>Income Protection</li><li>Critical Illness cover</li><li>Group Life Assurance</li><li>Enhanced maternity/paternity/partner/adoption leave</li><li>Cycle to Work Scheme</li><li>Season ticket loans</li><li>Eye care vouchers</li><li>Up to 80% off RRP for Nosy Crow book purchases</li><li>Emergency loans</li></ul>No prior publishing experience is necessary in order to apply for the role.To apply, please email your CV, accompanied by a covering letter of no more than 500 words outlining why you think you would be the perfect candidate for this exciting opportunity, to Rhianna Sandford at the email address via the Apply button with the subject heading Digital Marketing Assistant role, telling us where you heard about the job.&nbsp;Please let us know if you are comfortable doing so, whether there are any reasonable adjustments that we should consider that would help during the recruitment process.Nosy Crow is an Disability Confident, committed equal opportunities employer. We believe that employing a diverse workforce is an important factor in success and make recruiting decisions based on applicants’ experience and skills.&nbsp;&nbsp;We welcome applications from all members of society irrespective of&nbsp;race, age, disability, gender, gender reassignment, sexual orientation, religion or belief, pregnancy and maternity, marriage or civil partnership.&nbsp;Applications are treated with due confidentiality.&nbsp;Nosy Crow is a member of the Living Wage foundation.

Crows Nest

Nosy Crow

Digital marketing assistant

Closing date: 6th April 2025Salary: £27,000 dependent on experience and location (+bonus +benefits)Location: This role can be based at our London office, or at our regional office in Sheffield, with a blend of in-office (3 days) and homeworking (2 days) per week. This is an exciting opportunity to join the thriving Group Rights department at Hachette, working across John Murray Press and Headline.&nbsp;Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We're made up of 11&nbsp;autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.Our friendly, knowledgeable and energetic team handle a huge variety of rights across a wide range of genres from US and translation through to film and television. Our role is to license these rights to third parties, negotiating the best possible deals for our authors as well as handling contracts and chasing income.Selling rights enables our books to reach new markets and audiences and we raise awareness of titles and their authors by sharing manuscripts with editors, pitching upcoming books at rights fairs, and putting together rights catalogues featuring our frontlist and backlist titles. Our aim is to get and keep our books on the shelves of readers all over the world and we are defined by both our focus on maximising income as well as strong emphasis on author and customer care.&nbsp; What you'll be doingA successful candidate would be joining our Group Rights team to provide a high quality of support and administration to facilitate rights selling and ensuring high-quality service to customers. The Rights Assistant will be responsible for the John Murray Press and Headline divisions but will work with broader team to ensure the smooth running of the Group Rights department.The Rights Assistant responsibilities:&nbsp;<ul><li>maintaining records to monitor options and rights granted or sold and to keep internal functions and authors/agents informed</li><li>ensuring that rights contracts are fully signed and invoiced in a timely manner in order to conclude sales</li><li>creating Rights Catalogues and other Sales materials when required </li><li>sending out copies of licenced editions to authors and agents</li><li>conducting the sale of Production materials</li><li>ensuring prospective customers are fully informed of relevant rights for sale</li><li>preparing trip, book fair and meetings schedules for the Rights team</li><li>dealing with various rights queries from internal and external stakeholders </li><li>dealing with foreign cover approvals </li><li>managing reports generation and chasing activities </li><li>working on various projects within the team to streamline processes and improve our customer service&nbsp;</li></ul>It is a varied and busy role which offers many opportunities to learn and get involved in all aspects of rights.&nbsp; Who we are looking forThe successful candidate will report to the Rights Director and will demonstrate the following skills and abilities:Essential&nbsp;<ul><li>Exceptional communication skills: written and verbal, and internal and external</li><li>Enthusiasm and curiosity</li><li>Ability to communicate and build positive working relationship with contacts at all levels</li><li>Ability to work collaboratively as part of a team</li><li>Excellent organisation and attention to detail</li><li>A customer focused approach</li><li>Flexibility, adaptability and a can-do attitude</li><li>Familiarity with word processing, spreadsheet and database packages</li><li>Previous office experience, preferably within a publishing environment</li><li>Problem solving and ownership of own role – anticipating and pre-emptively addressing potential needs</li><li>Ability to manage multiply projects/lists simultaneously&nbsp;</li></ul>Desirable&nbsp;<ul><li>An interest in or affinity with the lists</li><li>An appreciation of the commercial structures of publishing and the role of the rights team within the bigger organisation</li><li>Knowledge of a foreign language&nbsp;</li></ul> What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul>&nbsp;Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please state in your application that you found this role through Creative Access.

Carmelite House

Hachette UK

Rights assistant

Closing date: 9th April 2025Salary: £27,000 +bonus +benefitsLocation: The role will be based at our London office, Carmelite House,&nbsp;with a blend of in-office (3 days) and homeworking (2 days) per week. Can you take initiative and keep a team running smoothly? Are you passionate about great literature, great ideas and world events?Orion is looking for an enthusiastic and meticulous Editorial Assistant to support its award-winning publishing at W&amp;N.At Orion, we believe every story matters. Open, agile, passionate and innovative, our mission is to bring the best publishing to the greatest variety of people. Ambitious to continually raise the bar, we believe good stories can come from anywhere and so encourage and value contributions from everybody here.Orion is a division of Hachette, one of the largest publishing groups in the UK, with 11 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds. What you'll be doingReporting to the Publishing Director and additionally supporting two other editors working across fiction and non-fiction, you will be responsible for a wide range of areas, including:<ul><li>General office administration</li><li>Running our internal systems</li><li>Organising meetings</li><li>Keeping minutes</li><li>Overseeing our publishing timelines</li><li>Updating Biblio</li><li>Processing invoices</li><li>Submitting book for prizes</li><li>Organising book proof mailouts and generally assisting the editorial team.</li></ul>Specific duties will include:<ul><li>Proofreading covers</li><li>Writing sales copy</li><li>Reading and commenting on the large number of books and proposals submitted to the editors you assist quickly and efficiently</li><li>Preparing paperback editions for production</li><li>Dealing with author and agent queries and making corrections for reprints.</li></ul>While the role sits within W&amp;N, you will work across the business with colleagues from the wider Orion Literary team and neighbouring imprints, as well as managing editorial, design, production, sales, marketing, publicity and beyond. Who we are looking forPrevious office experience is essential, and some publishing experience would be a strong advantage. Knowledge of a language other than English is very welcome but not essential. The ideal candidate will be:<ul><li>Highly organised with a meticulous eye for detail</li><li>Able to multitask and prioritise effectively</li><li>Confident with excellent written and verbal communication skills</li><li>A competent administrator with knowledge of Microsoft Word, Excel and Outlook</li><li>Motivated, flexible and cheerful</li><li>Passionate about both serious non-fiction and literary fiction</li><li>Well informed and curious about the world</li></ul> What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul> Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please state in your application that you found this role through Creative Access.

Editorial assistant

Salary: £27,000 based in London; £24,840 based outside of London (+ bonus + benefits)Location: The role will be based at our London or Bristol office, with a blend of in-office (3 days) and homeworking (2 days) per week. Are you looking for your first job in editorial? Are you interested in illustrated publishing, creative games or jigsaw puzzles?This is a chance to join the team making some of the most beautiful, innovative and successful non-fiction books, gifts and games around!&nbsp;Laurence King is one of the world’s leading publishers of books, gifts and games on the creative arts and popular culture. We work with some of the world’s best illustrators, designers, artists and photographers to create beautifully produced products that are acclaimed for their inventiveness, beautiful design and authoritative texts. Our gift department produces a wide range of non-book products, from jigsaw puzzles and playing cards to reference card decks, memory games and board games.At Orion, we believe every story matters. Open, agile, passionate and innovative, our mission is to bring the best publishing to the greatest variety of people. Ambitious to continually raise the bar, we believe good stories can come from anywhere and so encourage and value contributions from everybody here. Orion is a division of Hachette, one of the largest publishing groups in the UK, with 11 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds. What you'll be doing<ul><li>We’re looking for an editorial assistant to join our team and help us grow our renowned non-book and book lists, which include many visual art, practical art and lifestyle titles as well as highly illustrated gifts that inspire creativity.</li><li>The editorial assistant is a key role in the team, providing administrative and editorial support to senior editorial colleagues in the acquisition and production of new titles, and assisting with all aspects of administration, co-ordination and driving of the publishing programme across the Laurence King list.</li></ul> Who we are looking forWe are looking for an organised, proactive and flexible assistant with an interest in illustrated publishing or gifts, games and product development.You'll need:<ul><li>Excellent organisational skills</li><li>Keen eye for detail</li><li>Willingness to learn</li><li>Ability to work collaboratively as part of a team</li><li>Customer focused</li></ul> What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul> Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please state in your application that you found this role through Creative Access.

Closing date for applications: Monday 21st April 2025 at 11.59pmTraining allowance: London Living WageStart date: May 2025Duration: 12 monthsWorking hours: 9.30am - 6pm, Monday to Friday &nbsp;Do you love documentaries and reality TV? Have excellent people skills and a great eye for a story?Dragonfly is an award-winning production company based in London and Manchester, that makes premium factual programming for the likes of the BBC, ITV, Channel 4, Discovery+ and Netflix. Since 2020, Dragonfly have been part of Banijay – the world’s largest group of independent production companies. It makes a wide range of shows, including two of the biggest series on the BBC, Ambulance and Surgeons: At The Edge of Life, Amazon Prime dating show Date My Mate, and campaigning documentaries like Sky’s Forced Out.Dragonly is looking for a brilliant trainee researcher to join them as part of its development team. The successful candidate will learn how to assist with the generation of new ideas, whilst also gaining some hands-on experience with TV productions. Dragonfly is looking for someone who loves TV and watches plenty of it, whether on Netflix, the BBC, or YouTube. They should be able to analyse why a show works (or doesn’t) and use that insight to imagine new TV concepts.TV is changing rapidly, perhaps more than any other industry; companies all over the world are fighting for the audience's attention. The right candidate will be fascinated by that and ready to take inspiration from the world around them to develop fresh, original ideas for TV. What you'll learnAfter completing this internship, you will have gained a detailed understanding of the TV development and production process. You will have also acquired solid research skills for factual TV and will have a full understanding of the different elements that contribute to a successful TV programme. You'll have learnt not only how to shape new ideas for the rapidly changing TV world, but also how best to pitch them - whether through beautifully designed decks or sizzle tapes. Previous candidates have gone on to successful careers in development and production. What you'll be doing<ul><li>Research - online and phone</li><li>Idea generation</li><li>Pitching</li><li>Deck/treatment writing, including light graphic design</li><li>Introduction to production skills</li><li>Running, casting, production management</li><li>Basic video editing.</li></ul>&nbsp; Who we're looking for<ul><li>Must have demonstrable passion for factual TV</li><li>Great people skills and a professional manner</li><li>Inquisitive, with a 'journalistic' approach</li><li>Entrepreneurial and creative mindset in your work</li><li>Strong written communication skills</li><li>Experience or interest in graphic design and TV editing is welcome</li><li>Previous TV work experience would be an advantage but not essential. &nbsp;</li></ul>To apply<ul><li>Log in to your Creative Access account or register today to apply for this opportunity</li><li>Upload your CV and cover letter as one document (applications without a tailored cover letter will not be accepted)</li><li>Once submitted, you can no longer amend your application, so proof-read carefully</li><li>Do not contact the company directly</li><li>Please email any queries about this role to Creative Access at this address:&nbsp;<a href="mailto:recruit@creativeaccess.org.uk" target="_blank">recruit@creativeaccess.org.uk</a></li></ul> At the interview stage of this recruitment, you will also complete a short written research test to assess your writing and basic research skills and approach.This opportunity is open to individuals from groups that are under-represented in the creative industries. This includes, but is not limited to, individuals who identify as Black, Asian, or from other ethnically diverse backgrounds,&nbsp;or people of any ethnicity who belong to the following under-represented groups: disabled people,&nbsp;people with the characteristic of gender reassignment,&nbsp;individuals from lower socioeconomic backgrounds, carers and asylum seekers.The successful candidate for this opportunity will also participate in a Creative Access support programme that sits alongside workplace training. This includes a programme of induction training, monthly masterclasses, wellbeing support, buddying / mentoring and more.

Dragonfly

Trainee researcher

Salary: £23,500Hours: 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.Location: Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model (minimum 2 days per week in the office).&nbsp; Do you strive to provide outstanding service with a personal touch?Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor. Why should you be excited about this opportunity? Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry. Are you interested? Then read on to find out more!We, Hachette UK Distribution, are the leading book distribution company in the UK.&nbsp;We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. Hachette UK Distribution is part of the Hachette UK publishing group. What you'll be doingThis role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.On a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base. This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:<ul><li>Proactively liaising with both customers and publishers to maintain a first class working relationship</li><li>Preparing and processing orders/claims received from customers and publishers</li><li>Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time</li></ul>As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained. Who we are looking for<ul><li>You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service.</li><li>You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.</li><li>It is highly likely that you will already have proven experience of working in the following roles and or industries:<ul><li>Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre.</li></ul></li></ul> What we offerOur people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:<ul><li>33 days annual holiday including Bank Holidays</li><li>Pension Plan and Life Assurance schemes</li><li>Company enhanced family policy including maternity, paternity and shared parental</li><li>Reward programme giving discounts, savings and cash back at numerous retailers</li><li>2 Community Days per year</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Generous discounts on books we publish</li><li>Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)</li><li>Wide-ranging training library</li><li>Development Programmes including Mentoring</li><li>Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party</li><li>Many employee networks to join</li><li>Free onsite parking</li><li>Free tea and coffee</li><li>Creating an environment of inclusion so everyone can be their true self #Ibelong #AndSoDoYou #OneTeam</li></ul> Our commitmentHachette employs people on the basis of their abilities.&nbsp; We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please&nbsp;let us know. We will notify all candidates of the outcome of their application.Please state in your application that you found this role through Creative Access.

Customer service advisor (12 month FTC, maternity cover)

Closing date: Friday 18th April at 12pm middayMentoring programme dates: July to December 2025 Do you love stories and ideas? Are you looking to gain insights into the publishing sector, develop skills and confidence, and build new connections? Sign up now to be matched with a mentor from the world’s number one publisher.<a href="https://creativeaccess.org.uk/" target="_blank">Creative Access</a>&nbsp;is excited to be partnering with&nbsp;<a href="https://www.penguin.co.uk/company/about-us.html" target="_blank">Penguin Random House</a>&nbsp;again to launch a virtual mentoring programme, designed to reach talent from communities currently under-represented in publishing. The programme aims to break down barriers and myths, and showcase the rich mix of roles and opportunities on offer within publishing. It is open to individuals across a range of career stages, from aspiring to mid-level and beyond.There are 75 mentee places available on this year’s programme and successful applicants will be mentored by individuals working across the different teams at Penguin Random House (including editorial, design, production, technology, sales, marketing, publicity, distribution and HR). Mentors will span a range of experience levels from mid-level through to senior leadership.Penguin Random House make books for everyone, because a book can change anyone. Penguin was founded in 1935 by Allen Lane, who wanted to make good quality books affordable and accessible to everyone. Today, Penguin Random House are the UK’s leading publisher and home to some of the world’s most brilliant authors: from bestselling writers and bold illustrators, to big thinkers and political commentators, trailblazing entrepreneurs and wellbeing experts. The books, ebooks and audiobooks they publish enable talented people from all walks of life to tell their stories – and Penguin Random House make sure they are heard.This programme is designed to be an equal partnership between mentors and mentees and mutually beneficial to both. Mentees will have access to publishing expertise and the opportunity to discuss their personal and professional development goals. Mentors will have the opportunity to learn from the fresh perspectives of their mentees and challenge their existing ways of thinking. To help set the new relationships up for success, Creative Access will provide training at an initial meet and greet session to both mentors and mentees. How does the programme work?Through the programme, Creative Access will find and match 75 people with mentors from across the&nbsp;<a href="https://www.penguin.co.uk/company/work-with-us/careers/work-in-publishing.html" target="_blank">different teams at Penguin Random House</a>&nbsp;including editorial, design, production, technology, sales, marketing, publicity and distribution. Where possible, mentees will be matched with a mentor working in the area in which they would like to work or progress their career in.The mentoring programme is designed for individuals over 18 from under-represented communities who want to pursue or progress their careers in publishing. This could include college and university students, as well as those with some professional experience in publishing or wider industries. We also welcome applications from those not currently in education, employment or training.The mentoring partnerships will run from July 2025 for six months, beginning with an initial Meet and Greet session facilitated by Creative Access. Mentees will have the opportunity to meet with their mentor once a month, virtually, for approximately an hour.  What do you need to apply?<ul><li>An interest in stories and ideas and working in a creative industry.</li><li>An interest in at least&nbsp;<a href="https://www.penguin.co.uk/company/work-with-us/careers/work-in-publishing.html" target="_blank">one of the areas or departments</a>&nbsp;in a publishing house.</li><li>(If not already working in publishing)&nbsp;An aim to gain employment in a relevant trainee or entry-level role in the future.</li><li>(If already working in publishing)&nbsp;A desire to secure support with progressing your career within the industry.</li><li>A willingness to engage positively with a mentor on a monthly basis for six months.</li><li>A commitment to attend a virtual Meet &amp; Greet session in July 2025 (various date options). The Meet &amp; Greet is a group training session designed to set you and your mentor up with everything you need to get off to a great start.</li></ul> Plus, you'll need to:<ul><li>Be able to participate in 6 monthly virtual sessions with your mentor between July and December 2025</li><li>Be over the age of 18, still in education or training, aspiring to or currently working in publishing or wider industries</li><li>Identify as being from a group that is under-represented in the publishing industry. This includes, but is not limited to, individuals who identify as Black, Asian, or from other ethnically diverse backgrounds, or people of any ethnicity who belong to the following under-represented groups: disabled people, people with the characteristic of gender reassignment, individuals from lower socioeconomic backgrounds, carers and asylum seekers.</li></ul> To apply: &nbsp;<ul><li>Log in to your Creative Access account or  <a href="https://opportunities.creativeaccess.org.uk/user/register/applicant" target="_blank">register today</a>  to apply for this opportunity.   </li><li>Click the apply button to complete an application form for the mentoring programme.</li><li>Once submitted, applications are final so please review carefully.</li></ul> The deadline for applications is Friday 18th April at 12pm midday.If you require any access support while completing the application form, or would prefer to submit your application in an alternative format (e.g. video or audio recording), please email  <a href="mailto:richard@creativeaccess.org.uk" target="_blank">richard@creativeaccess.org.uk</a>  to discuss further.  Questions?  &nbsp;For any queries or for further information, please contact Richard Clarke on  <a href="mailto:richard@creativeaccess.org.uk" target="_blank">richard@creativeaccess.org.uk</a>. All enquiries related to this programme are handled by Creative Access, so please do not contact Penguin Random House.

Creative Access

About Creative Access

Creative Access & Penguin Random House mentoring programme 2025

Closing date for applications: Sunday 6th April at 23:55Salary: Our summer interns are paid the London living wage.Duration: Summer interns will be expected to join us in the business for 8 weeks from Monday 30th June 2025.Hours: Please note that this is a full-time hybrid position. You will be working from 9:30am to 5:30pm 5 days per week, unless otherwise agreed with your line manager and HR.Location: You will be expected to be in person in our London office for at least 2 days per week. Gain hands-on experience in international rights sales and contribute to the success of beloved titles and authors.Join our international rights research intern role to conduct exciting market research and create bespoke catalogues, helping bring our authors' works to a global audience. A bit about the team:&nbsp;We are a high-performing sales team selling international rights. These include translation rights to foreign-language publishers, rights to other English-language publishers (e.g., the US and Canada), and media rights for film, TV, and stage adaptations.&nbsp;&nbsp;Our aim is to make our books available as widely as possible around the world, extending our authors’ profiles beyond the editions Penguin publish for the UK. At the moment we’re working to sell rights in 100’s of titles including Bluey, Tom Fletcher, Adam Kay, Jamie Oliver, Charlie Mackesy, Paige Toon and Raynor Winn.&nbsp; &nbsp;&nbsp;We are split into distinct teams covering different divisions within the company, with each team consisting of Territory Managers and assistants. We have fantastic relationships with editors across the globe and we travel regularly to meet international publishers. Projects you’ll be working on:&nbsp;As an International Rights Research Intern, you'll be working on research projects that include sales research into bestselling titles to help our teams identify new customers and opportunities. You’ll also participate in creative projects, such as creating bespoke catalogues of available titles tailored for specific markets. Tasks you'll be doing might include:&nbsp;<ul><li>Using PRH software to create catalogues for each team targeted at particular markets, collating unsold titles for specific genres.</li><li>Conducting online research projects to identify new customers for our titles by examining international bestselling titles.</li><li>Analysing the international success of Top 20 titles on bestseller lists.</li><li>Attending meetings to plan a launch event at the Frankfurt Book Fair and supporting tasks involved in preparation.</li><li>Conducting online research and creating planning grids to identify key sales moments for our titles (anniversaries, key dates).</li><li>Setting up and generating mailings for our major brands and authors.</li><li>Contributing to our customer care projects with creative ideas for presentations and packaging of author copies.&nbsp;</li></ul> Knowledge and skills you’ll develop:&nbsp;<ul><li>Gain a comprehensive understanding of the publishing industry, with a focus on the Rights sales teams, and work on titles across various genres in both fiction and non-fiction.</li><li>Experience producing a full-colour catalogue using internal systems.</li><li>Hands-on experience with publishing bibliographic systems, particularly Biblio.</li><li>Practical experience working as part of an event planning team.</li><li>Develop relationship-building skills, including working with key players such as literary agents, authors, and international customers.&nbsp;</li></ul> About our Summer Internship&nbsp;This role is part of our summer internship programme at Penguin Random House UK. Please note that our summer internship is a positive action training programme, aimed at bringing new voices into the business. As a result, we will only be accepting applications from candidates who identify as coming from a lower socio-economic background. You can find more information on our website here: <a href="https://www.penguinrandomhousecareers.co.uk/training-programmes/internships/" target="_blank">https://www.penguinrandomhousecareers.co.uk/training-programmes/internships/</a>&nbsp;You must also be over the age of 18 and have the existing right to work in the UK in order to apply for this internship role. Unfortunately, we are unable to sponsor Visas as the summer internship does not meet the minimum requirements for Visa sponsorship.&nbsp;&nbsp;Please state in your application that you found this role through Creative Access.

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