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Closing date: 19th January 2025Salary: £33,000–£42,000, dependent on experience and location (+bonus +benefits)Location: This role can be based at our London or Sheffield office, with a blend of in-office (3 days) and homeworking (2 days) per week&nbsp;An exciting opportunity to publish fantasy and science fiction at one of the most successful and dynamic digital publishers in the world.Find us brilliant new authors. Publish great books. Collaborate with a talented team. And learn all there is to know about creating digital bestsellers.We’re looking for someone who makes a habit of improving the way things are done, and who enjoys combining smart data and creativity.Second Sky is an imprint of Bookouture, the UK’s biggest digital publisher of commercial fiction. Bookouture has grown rapidly every year and have now sold&nbsp;over 80 million books to readers worldwide. To keep up this incredible rate of growth, we are looking for the best editorial talent to acquire for our dedicated SFF imprint, Second Sky. Launched in 2023, our authors include Kaylie Smith, Luanne Bennett, R.S. Moule and Marc Alan Edelheit, and we have seen success in multiple subgenres and in all formats. If you love genre fiction, want to get brilliant books in the hands of readers around the world, and are excited about digital publishing and the chance to shape a new and expanding list, we want to hear from you.At Bookouture, editors have the freedom to acquire autonomously without hurdles to jump through, and we can go direct to designers with a creative vision. We don’t have acquisition meetings. We have access to daily sales and pre-order numbers at the click of a button. We can change covers, copy and titles overnight – and see the impact the next day. We build strong and trusting relationships with our authors, collaborating with them to ensure readers love what we publish together. Our books are published across the world, and we are as focussed on the US as the UK. We were among the first publishers to harness the power of data, and we believe we remain the best at it. We have all the advantages of being part of a big five publisher with the mindset and entrepreneurial drive of a start-up. If you think this sounds like an exciting place to work, we want to consider your application.&nbsp;What you'll be doingWe have an exciting opportunity for a highly motivated commissioning editor to join our Second Sky editorial team.&nbsp;<ul><li>You will be publishing around 18 books a year, across a range of commercial SFF subgenres.&nbsp;</li><li>You will be acquiring, editing and publishing with a high level of autonomy and ensuring we are publishing the highest potential authors in the most commercial way, with an eye on the global market, excellent author care, and strong copywriting skills.</li></ul>&nbsp;Who we're looking for<ul><li>You will have a strong sense of what science fiction and fantasy readers want, and have an eye for a great story.</li><li>You will be a creative copywriter, a meticulous editor, and excellent with authors.</li><li>You will have an eye for a brilliant cover design and know what makes a strong commercial package across the US and UK.</li><li>You will use data to inform your work, and love using your analytical brain to understand what’s working and what could be done better.</li><li>You will have a can-do attitude and a creative approach to problem-solving.</li><li>You will be a strong communicator, capable of building good relationships and unafraid of having challenging conversations when needed.</li><li>You will have a relentless focus on results, and on getting our books to the broadest possible readership. You will be agile and reactive, thriving on change and taking risks.</li><li>You will be invested in diversifying our business, making our books as diverse as the range of readers we aim to reach.</li></ul>You may have a background in working on science fiction and fantasy in a publishing role, but this is not essential if you can demonstrate that you have a passion for the genre and all the skills we’re looking for.&nbsp;What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul>&nbsp;Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.Please state in your application that you found this role through Creative Access.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>

Carmelite House

Hachette UK

Commissioning editor

Closing date: 26th January 2025Salary: £33,000-£42,000, dependent on experience and location (+bonus +benefits)Location: The role will be based at our London or Sheffield office, with a blend of in-office (3 days) and homeworking (2 days) per week.&nbsp;Find brilliant new authors, publish excellent books, collaborate with a talented team and learn all there is to know about creating digital bestsellers.We’re looking for the very best talent to join our editorial team – from both within publishing and beyond.Bookouture is the UK’s fastest growing digital publisher, and part of Hachette UK. We have grown rapidly over the last twelve years to a team of 54 people, we have sold over 80 million commercial fiction and non-fiction books to readers worldwide, and 2024 was a record-breaking year for us. Off the back of this incredible success, we’re excited to be growing our editorial team.At Bookouture, editors have the freedom to acquire autonomously without hurdles to jump through, and we can go direct to designers with a creative vision. We don’t have acquisition meetings. We have access to daily sales and pre-order numbers at the click of a button. We can change covers, copy and titles overnight – and see the impact the next day. We build strong and trusting relationships with our authors, collaborating with them to ensure readers love what we publish. Our books are published across the world, and we are as focussed on the US as the UK. We were among the first publishers to harness the power of data, and we believe we remain the best at it. We have all the advantages of being part of a big five publisher with the mindset and entrepreneurial drive of a start-up. If you love commercial fiction, want to get brilliant books in the hands of readers around the world, and are excited about digital publishing and combining data and creativity, we want to hear from you.&nbsp;What you'll be doingWe have an exciting opportunity for a highly motivated commissioning editor to join our editorial team.&nbsp;<ul><li>You will be publishing around 18 books a year, across a range of commercial fiction genres.&nbsp;</li><li>You will be acquiring, editing and publishing with a high level of autonomy and ensuring we are publishing the highest potential authors in the most commercial way, with an eye on the global market, excellent author care, and strong copywriting skills.</li></ul>&nbsp;Who we're looking for<ul><li>You’re a creative person with a passion for stories, able to spot trends and understand what makes a reader tick.</li><li>You use data to inform your work, and love using your analytical brain to understand what’s working and what could be done better.</li><li>You’re a strong communicator, capable of building good relationships and unafraid of having challenging conversations when needed.</li><li>You have a relentless focus on results, and on getting our books to the broadest possible readership. You’re agile and reactive, thriving on change and taking risks.</li><li>You will be invested in diversifying our business, making our books as diverse as the range of readers we aim to reach.</li></ul>You may have a background in working on commercial fiction in a publishing role, but this is not essential, if you can demonstrate that you have all of the other skills that we’re looking for.&nbsp;What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul>&nbsp;Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.Please state in your application that you found this role through Creative Access.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>

Location: Ford Creative, Unit 7.06 Deco Building, The Paintworks, Bristol, BS4 3EHSalary: £25,000–£30,000 per year (depending on experience)Working hours: Hybrid – 3 days in-office, 2 optional WFH&nbsp;Ford Creative is seeking a detail-oriented and communicative account manager to join our friendly and adaptable team.&nbsp;In this role, you’ll serve as the primary point of contact for clients, ensuring their needs are met with professionalism and precision. Working closely with our creative team, you will manage projects from inception to completion while maintaining our high-quality standards.&nbsp;Key responsibilities<ul><li>Act as the primary liaison between clients and internal teams.</li><li>Manage client requests, ensuring clarity and timely communication.</li><li>Oversee project timelines, deliverables, and budgets within creative production processes.</li><li>Write, proofread, and edit client-facing documents, proposals, and presentations.</li><li>Support the team in planning and executing creative projects.</li><li>Managing the studio workflow and scheduling.</li><li>Ensure quality control and meticulous attention to detail across all deliverables.</li></ul>&nbsp;Knowledge, skills and experienceEssential<ul><li>Proficiency in Microsoft 365 applications (Excel, Word, PowerPoint, Outlook).</li><li>Exceptional communication skills with experience managing client relationships.</li><li>Strong writing and proofreading abilities.</li><li>A keen eye for detail and a commitment to delivering high-quality work.</li><li>Understanding of creative production processes.</li><li>Project or account management experience within the creative industry.</li></ul>Desirable<ul><li>Experience in social media management.</li><li>Marketing knowledge or experience.</li></ul>&nbsp;What’s in it for you?<ul><li>A competitive salary based on experience (£25,000–£30,000).</li><li>A positive, friendly, and supportive work environment.</li><li>Flexible working options (up to 2 days remote working).</li><li>Long-term development opportunities, including training.</li><li>Room for growth with potential progression into a senior client services role.</li><li>Opportunities for international travel.</li></ul>&nbsp;How to apply<ul><li>If this sounds like the perfect role for you, please send your CV and a cover letter detailing your experience and why you’d be a great fit for the role by clicking the 'Apply' button.</li></ul>Join Ford Creative and help us deliver exceptional creative solutions while growing your career in a supportive and dynamic environment!&nbsp;The employer reserves the right to close the listing and stop accepting applications sooner than the original deadline. Therefore we strongly recommend applying at the earliest opportunity.We welcome and encourage applications from candidates who are under-represented in the creative industries.&nbsp;Please state in your application that you found this role through Creative Access.

Ford Creative

Account manager

Closing date for applications: 12th February 2025 at 11.59pmSalary: National Living WageDuration: 6 monthsWorking hours: 22.5 hours / 3 days per week, part-timeLocation: LeicesterStart date: March 2025&nbsp;Be part of a team that uses music to unlock potential and transform lives.<a href="https://www.soft-touch.org.uk/" target="_blank">Soft Touch Arts</a> is a Leicester-based charity, established in 1986, using arts, media and music activities to inspire and engage young people and help them to develop creative, social and employability skills.This placement is for an individual to work on the Soft Touch Studios music programme. Soft Touch Studios engages young people who love music and are facing challenges in reaching their ambitions and potential. The programme enables participants to advance musically in an enjoyable way at the same time as developing confidence and skills and a source of social connection.&nbsp;What you will learnYou will undertake an induction programme to include Soft Touch policies and staff practice covering safeguarding, health and safety, code of conduct etc.<ul><li>Planning, delivery and evaluation of participatory music practice.</li><li>Event/performance development and planning skills.&nbsp;</li><li>Teamwork and communication skills.&nbsp;</li><li>Mental health and regular first aid (accredited).</li><li>Specific awareness around issues such as Autism, ADHD, suicide, self-harm, online safety, transgender/gender questioning young people etc.&nbsp;</li><li>Music skills including production, instrumental playing and gaps and aspirations identified in the development plan.</li><li>How to use social media for communications and marketing.</li></ul>&nbsp;How you will learn<ul><li>Helping to plan, run and evaluate participatory music sessions for young people alongside Soft Touch’s music workers. This includes supporting young people in getting the most out of sessions and using instruments, voice, and production software like Logic Pro.</li><li>Working in a variety of settings - from Soft Touch's building on New Walk to community centres, schools and outdoor spaces.&nbsp;</li><li>Helping to plan and run music showcases with project participants and the music team, to take place at Soft Touch and in external venues.</li><li>Taking part in the Youth Voice group and getting involved in collecting evaluations from young people to feed into Soft Touch's future plans.</li><li>Training and self-study to improve knowledge and skills.&nbsp;</li><li>Participation in Soft Touch team meetings and away days.</li></ul>&nbsp;What we're looking for<ul><li>Someone who wants to share their passions and skills with other young people.</li><li>An individual who recognises and understands the challenges young people face.</li><li>Experience in producing and/or performing your own music but this is not essential.</li><li>Interested in working in the music or wider arts sector.</li></ul>&nbsp;To apply<ul><li>Log in to your Creative Access account or register today to apply for this opportunity</li><li>Upload your CV and cover letter as one document (applications without a tailored cover letter will not be accepted)</li><li>Once submitted, you can no longer amend your application, so proof-read carefully</li><li>Do not contact the company directly</li><li>Please email any queries about this role to Creative Access at this address:&nbsp;<a href="mailto:recruit@creativeaccess.org.uk" target="_blank">recruit@creativeaccess.org.uk</a></li></ul>&nbsp;This opportunity is open to Black, Asian and ethnically diverse candidates.This role is part-funded by the&nbsp;Mo Siewcharran Memorial Fund which support internships for young talent from ethnicities that are under-represented in the theatre, publishing and music industries.Soft Touch Arts strongly encourages applications from individuals living in Leicester, reflecting their commitment to engaging with and supporting the local community.

Soft Touch Arts

Music assistant, Soft Touch Studios

Closing date: 17th January 2025Salary: £40,000+ dependent on experience (+bonus +benefits)Location: The role will be based at our London office, Carmelite House,&nbsp;with a blend of in-office (3 days) and homeworking (2 days) per week.&nbsp;We are looking for a passionate and driven publicist to lead on campaigns and strategy for a range of Orion’s key launches.The Orion Publishing Group, a division of Hachette UK, publishes commercial and literary, award-winning popular fiction and non-fiction and is home to bestselling authors such as Sir Ian Rankin, Emily English, Adam Kay, Michael Connelly, Brandon Sanderson, Veronica Henry, Santa Montefiore, Clare Chambers, Cathy Bramley, Michael Palin, Malala Yousafzai, Gillian Flynn, Candice Carty-Williams and many more.&nbsp;In 2021 we won the Publisher of the Year award at the British Book Awards, and our award-winning Communications team has a proud track record of creating high-impact, creative, sales-driving campaigns to help bring our books to readers.&nbsp;An exciting opportunity has arisen for a Senior Publicity Manager to join our dynamic and creative Communications team, to cover a 12 month secondment. As Senior Publicity Manager you will be responsible for leading and implementing sales-driving and profile-building publicity campaigns,&nbsp;fully integrating all aspects of the media and events spaces to positively raise the profile and awareness of the author and book&nbsp;across our wide range of imprints.You will be working directly with some of the industry’s biggest and most exciting publishing including Michael Connelly, Emily English and Chris Whitaker as well as working across our fiction and non-fiction lists more broadly. You’ll be required to confidently present plans to colleagues in-house and externally to authors and agents, pitch for new business, regularly updating key stakeholders on progress, as well as offering exceptional author care and maintaining excellent relationships with authors and agents.This is a fantastic opportunity to work alongside a multi-disciplined, award-winning team responsible for a wide variety of publishing. You’d be working in a creative and dynamic environment, utilising a wide variety of essential publicity skills to reach the widest possible readership.&nbsp;Who we are looking for<ul><li>You will have demonstrable experience with a proven track record of creating industry-leading publicity campaigns across fiction and non-fiction that result in sales.</li><li>An interest in commercial publishing as well as experience working with brand authors is desired.&nbsp;</li><li>Alongside demonstratable PR experience, the ideal candidate will be extremely efficient, have a broad range of contacts across the media and events, and bring initiative, creativity, and passion to the role.</li><li>The ability to multi-task, work calmly under pressure and be a strong team player are also vital.</li><li>This is a fantastic opportunity for an experienced publicist ready for a new challenge.</li></ul>&nbsp;What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul>&nbsp;Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please state in your application that you found this role through Creative Access.

Senior publicity manager (12 month FTC)

Closing date for applications: 18th January 2025 at 9amSalary: £28,808 per annum (pro rata)&nbsp;Start date: Week commencing 10th February 2025 with flexibility if needed&nbsp;&nbsp;Duration: 6 months&nbsp;Hours: Full-time Monday to Friday, from 9am to 6pm (with occasional evening working)&nbsp;Location: Our offices are in Somerset House in central London, all staff are expected to be working in the office at least 2 days a week.&nbsp;&nbsp;Interviews: We will be conducting interviews between Monday 27th January and Friday 31st January via Zoom or Microsoft Teams. We will inform candidates shortlisted for an interview by the end of the day on Wednesday 22nd January. Please be aware that if you are shortlisted there will be a short, written task to be completed ahead of the interview.&nbsp;&nbsp;Keen to kickstart a career in research? Dive into diverse projects and sharpen your skills with this 6-month internship!We are a fast-growing research agency that puts public and stakeholder opinion at the heart of our clients' thinking. Our research methodologies span all qualitative and quantitative techniques, and we have a diverse client base across the private, public and third sectors. We strongly encourage all potential applicants to take a look at our <a href="https://www.thinksinsight.com/" target="_blank">website</a> for more information about who we are and what we do, including some of our previous reports.We are looking for a bright, enthusiastic and hard-working Research Assistant to join our team. We are also looking for those with experience in Behavioural Science (relevant university degree or industry experience) to join as a Behavioural Research Assistant.&nbsp;&nbsp;The chosen candidate will be primarily responsible for providing logistical and analytical support on research projects, as well as providing wider administrative support to the team. That said, Research Assistants gain exposure to all elements of our work, including seeing focus groups in action, and contributing to the analysis and reporting process.&nbsp;This internship is designed to be an introduction to research and so is a fantastic opportunity for anyone looking to embark on a career in social and market research or in communications.&nbsp;&nbsp;Whilst the Research Assistant internship is a six-month role, there is the potential for a permanent role as a Research Executive at the end of the placement. Lots of our current team joined us as interns and we see the internship as an important way of bringing talent into our business. Any offer of a permanent role will depend on individual performance during the internship.&nbsp;&nbsp;What will you bring?<ul><li>Strong communication skills, on paper, in person and on the phone.&nbsp;</li><li>Strong organisational skills and be able to multi-task.&nbsp;</li><li>An excellent academic record.&nbsp;</li><li>Be able to use Microsoft Word, PowerPoint and Excel to a high degree of proficiency.&nbsp;</li><li>Have permission to work in the UK at the time of starting employment.&nbsp;</li></ul>&nbsp;For the behavioural role, we are also looking for:&nbsp;<ul><li>A candidate passionate about behavioural science – you have knowledge of the literature from study and update it by reading the latest findings from a range of sources.&nbsp; &nbsp;</li><li>Ability to creatively apply findings from the literature to propose novel intervention ideas.</li><li>Knowledge of behavioural frameworks (e.g. COM-B, ISM).&nbsp;</li><li>(Desirable) Knowledge of experimental design.&nbsp;</li><li>(Desirable) Hard skills in design (e.g. with Figma) and/or experimental analysis (e.g. with R).</li><li>Ideally you would also have some previous theoretical or practical exposure to qualitative or quantitative research methodologies (e.g. through academic studies or work experience), and experience of working in an office-based environment.&nbsp; &nbsp;</li></ul>&nbsp;How to apply&nbsp;If this sounds like you, please complete our online application form by clicking the 'Apply' button.The application form covers:&nbsp;&nbsp;<ul><li>Your contact details.&nbsp;</li><li>Your academic and employment history (please note that you will not need to upload a CV).&nbsp;</li><li>Why you would like to apply to be an Intern at Thinks.&nbsp;</li><li>Why you feel you are a good fit for the role.&nbsp;</li></ul>If you have any questions, please get in touch with the recruitment team at <a href="mailto:internship@thinksinsight.com" target="_blank">internship@thinksinsight.com</a>.&nbsp;While we will try our best to contact all unsuccessful candidates, this may not be possible due to high numbers of applicants. Unfortunately, we are unable to accept applications from individuals who have previously come in for an interview for our internship programme.&nbsp;&nbsp;We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their background, race, sex, disability, religion/belief, sexual orientation or age. We particularly encourage applications from candidates from ethnic minority backgrounds, as these groups are underrepresented both in our workplace and in the sector.Please state in your application that you found this role through Creative Access.

Thinks Insight & Strategy

Research assistants / Behavioural research assistants

Closing date: 17th January 2025Salary: £23,500 per annumLocation: Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model (minimum 2 days per week in the office).Hours: 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.&nbsp;Do you strive to provide outstanding service with a personal touch?Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor.We, Hachette UK Distribution, are the leading book distribution company in the UK.&nbsp;We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade. Our exciting growth plans for 2025, which include the onboarding of a number of well-known client publishers, mean that we are now looking to expand our Customer Services team. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. Hachette UK Distribution is part of the Hachette UK publishing group.Why should you be excited about this opportunity?&nbsp;Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry. This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.On a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base. This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and performing other duties.As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.&nbsp;&nbsp;What you'll be doing<ul><li>Proactively liaising with both customers and publishers to maintain a first class working relationship</li><li>Preparing and processing orders/claims received from customers and publishers</li><li>Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time</li></ul>&nbsp;Who we are looking for<ul><li>You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service.</li><li>You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.</li><li>It is highly likely that you will already have proven experience of working in the following roles and or industries:<ul><li>Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre.</li></ul></li></ul>&nbsp;What we offerOur people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:<ul><li>33 days annual holiday including Bank Holidays</li><li>a reward programme giving discounts, savings and cash back at numerous retailers</li><li>generous discounts on books we publish</li><li>Pension Plan and Life Assurance schemes</li><li>Company enhanced family policy including maternity, paternity and shared parental</li><li>Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)</li><li>Cycle to Work scheme</li><li>DSE eye care vouchers</li><li>a wide-ranging training library</li><li>development programmes including mentoring</li><li>many employee networks to join</li><li>free onsite parking</li><li>free tea and coffee</li><li>Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party</li><li>Creating an environment of inclusion so everyone can be their true self #Ibelong #AndSoDoYou #OneTeam</li></ul>&nbsp;Our commitmentHachette employs people on the basis of their abilities.&nbsp;We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please&nbsp;let us know.We will notify all candidates of the outcome of their application.Please state in your application that you found this role through Creative Access.

Customer services advisor

Closing date for applications: 27th January 2025 at 11.59pmSalary: National or London Living Wage depending on locationDuration: 6 monthsWorking pattern: Part-time, 3 days per week (Monday, Tuesday, and Thursday)Location: Option of working from either Forward’s London, Margate, or Liverpool bases, with at least two days working remotely.Start date: 17th March 2025&nbsp;This is an exciting opportunity for a highly organised, tech-savvy problem-solver, with an enthusiasm for poetry and building social media communities.&nbsp;<a href="https://forwardartsfoundation.org/" target="_blank">Forward Arts Foundation</a> is a national charity committed to building diverse mass audiences, showcasing the best new work and developing underrepresented talent in poetry.The trainee will provide marketing and administrative support towards Forward’s national flagship projects: National Poetry Day and the Forward Prizes for Poetry.The trainee will creatively shape NPD and Forward Prizes’ social media, leading community growth whilst working closely with some of the UK’s highest-quality established and emerging poets.&nbsp;Key activities<ul><li>Overseeing company social media channels, including, Instagram, Twitter, and other relevant platforms</li><li>Creating dynamic written, graphic, and video content</li><li>Working with the Head of Programme and external marketing specialists and agencies to manage social media of large projects, events, and community management</li><li>Writing and distributing e-newsletters to subscribers</li><li>Managing general inboxes and incoming queries</li><li>Supporting logistics on organisation-wide meetings</li></ul>&nbsp;What we're looking for<ul><li>An interest in poetry and basic knowledge of contemporary poets</li><li>Strong organisational skills</li><li>A skilled problem-solver</li><li>A good understanding of written and spoken English</li><li>An interest in developing digital and content creation skills</li><li>GCSE (or equivalent) Maths and English</li></ul>&nbsp;To apply<ul><li>Log in to your Creative Access account or register today to apply for this opportunity</li><li>Upload your CV and cover letter as one document (applications without a tailored cover letter will not be accepted)</li><li>Once submitted, you can no longer amend your application, so proof-read carefully</li><li>Do not contact the company directly</li><li>Please email any queries about this role to Creative Access at this address:&nbsp;<a href="mailto:recruit@creativeaccess.org.uk" target="_blank">recruit@creativeaccess.org.uk</a></li></ul>&nbsp;This opportunity is open to Black, Asian and ethnically diverse candidates.This role is part-funded by the&nbsp;Mo Siewcharran Memorial Fund which support internships for young talent from ethnicities that are under-represented in the theatre, publishing and music industries.

Forward Arts Foundation

Trainee marketing & communications assistant

Closing date for all applications:&nbsp;Wednesday 15 January 2025Salary:&nbsp;£23,100- £25,909 per annum, depending on experience&nbsp;Bring your project management and editorial expertise to the forefront with Intellect as our production editor on a fixed term contract.Intellect is an independent academic publisher for scholars and practitioners teaching and researching in the arts, media and creative industries.Best known for our work in the visual and performing arts, we provide publishing services in many subject areas, backed by almost 40 years of steady growth, and a reputation for excellence in design and production.Intellect is currently seeking a Production Editor to join our team on a maternity cover basis. You will be on a fixed term contract and the duration could be up to 12 months starting from 1st March 2025 until 1st March 2026.&nbsp;Responsibilities<ul><li>Coordinate day-to-day editorial management of some of our books</li><li>Liaise with and provide support for our authors, editors and their contributors</li><li>Liaise with and monitor the work of our production stakeholders - copy editors, typesetters, printers and distributors to ensure a timely and efficient production process</li></ul>As part of a small team, there will be some other areas of work to which you may be asked to contribute. Training will be given on the job as required.&nbsp;Knowledge, skills and experienceYou will have a proactive attitude, with good time management, ability to work independently with good communication skills and the ability to work cooperatively with others.&nbsp;We are looking for someone with sound publishing skills such as editorial and project management who is interested in developing these skills further as part of our small, friendly team.<ul><li>Project Management skills</li><li>Administrative skills (including a good working knowledge of Microsoft Office and Google G Suite)</li><li>Interpersonal skills and the ability to work with all stakeholders</li><li>Organisational skills: ability to organise and prioritise a varied workload, meeting deadlines and able to work on your own initiative</li><li>Attention to detail, resourceful and proactive</li><li>Degree-level education with a keen interest in the dissemination of research</li><li>Customer service and proofreading skills</li><li>Print production experience&nbsp;</li><li>Data entry and data manipulation/interpretation skills</li></ul>&nbsp;This is a&nbsp;full-time position,&nbsp;37.5 hrs pw.&nbsp;This position will be based in our office in Bristol, with flexible working available.Our staff enjoy a very supportive working culture and job fulfilment, and we are committed to a healthy work/life balance. Benefits include:<ul><li>Flexible working</li><li>Generous annual leave, 25 days (inc Christmas and your birthday) plus bank holidays</li><li>Contributory pension</li><li>Childcare voucher scheme where applicable</li><li>Cycle to work scheme</li><li>Interest-free company loan</li></ul>&nbsp;Please apply with a&nbsp;full CV and covering letter to Ria Baker by clicking the 'Apply' button.All interviews will be conducted at our Bristol office or remotely via Gmeet where applicable.&nbsp;We welcome applications from people from all backgrounds, genders, abilities and ethnicities.Please state in your application that you found this role through Creative Access.(Please note that if you have not received a reply by Friday 24 January then your application has not been successful on this occasion.)

Intellect

Production editor (maternity cover)

Closing date for all applications:&nbsp;Wednesday 15 January 2025Salary: £24,850- £27,985 per annum, depending on experience.&nbsp;Join a team that values artistry and excellence in every page and cover.Intellect is an independent academic publisher for scholars and practitioners teaching and researching in the arts, media and creative industries.Best known for our work in the visual and performing arts, we provide publishing services in many subject areas, backed by almost 40 years of steady growth, and a reputation for excellence in design and production.Intellect is currently seeking an In House Designer to join our team on a maternity cover basis. You will be on a fixed term contract and the duration could be up to 12 months starting from 1st March 2025 until 1st March 2026.&nbsp;ResponsibilitiesBook design<ul><li>Design a range of book covers for each season (approx 30 a season)&nbsp;</li><li>Prepare covers for print</li><li>Good working relationship with authors and editors to achieve successful cover</li><li>Working with limited budgets&nbsp;</li><li>Typesetting of a few books a year&nbsp;</li><li>Amending and designing new internal layouts for books</li><li>Journal cover design</li></ul>Support Marketing team<ul><li>Editing videos for social media, including the timely delivery of each 'In Conversation' podcast episode</li><li>Create and design banners, posters and adverts for print and electronically</li><li>Create the annual books and journals catalogues</li><li>Magazine design</li></ul>Support Marketing Manager<ul><li>Conferences: producing marketing materials for our exhibits program</li><li>Support the Marketing Manager as required</li></ul>&nbsp;Knowledge, skills and experience<ul><li>You will have a proactive attitude, with good time management, ability to work independently with good communication skills and the ability to work cooperatively with others.&nbsp;</li><li>We are looking for someone with a good knowledge of design principles, working within the marketing team.&nbsp;</li><li>You should have a good knowledge of sending designs to print and working with printers.&nbsp;</li><li>You should also have an understanding of house styles and following brand guidelines and a good knowledge of Adobe Suite.</li></ul>&nbsp;This is a&nbsp;full-time position,&nbsp;37.5 hrs pw. This position will be based in our office in Bristol, with flexible working available.Our staff enjoy a very supportive working culture and job fulfilment, and we are committed to a healthy work/life balance. Benefits include:<ul><li>Flexible working</li><li>Generous annual leave, 25 days (inc Christmas and your birthday) plus bank holidays</li><li>Contributory pension</li><li>Childcare voucher scheme where applicable</li><li>Cycle to work scheme</li><li>Interest-free company loan&nbsp;</li></ul>&nbsp;Please apply with a&nbsp;full CV and covering letter to Ria Baker by clicking the 'Apply' button.All interviews will be conducted at our Bristol office or remotely via Gmeet where applicable.&nbsp;We welcome applications from people from all backgrounds, genders, abilities and ethnicities.Please state in your application that you found this role through Creative Access.(Please note that if you have not received a reply by Friday 24 January then your application has not been successful on this occasion.)

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