3 Operations / Facilities / Admin Opportunities in United Kingdom

Closing date: 12th June 2022

Department: Ticketing

Locations: Manchester International Festival/The Factory

Remote status: Hybrid remote

Employment type: Full-time

Salary: £40,000 per annum

Lead the Factory and Manchester International Festival’s ticketing function and help provide a responsive, friendly and efficient ticketing service!

Lead the management and delivery of Factory ticketing department as part of the Visitor Operations team to ensure excellent customer service to all Factory and MIF audiences, at every touch point, whether on or off-line.

The head of ticketing will work with external ticketing agencies on inventory management and event set up as required. They will develop the external ticketing function and set up in external non-Factory venues for Manchester International Festival (MIF).

You will work closely with the Director of Audiences, Head of Music and Head of Commercial Events & Partnerships to deliver a ticketing strategy that supports the vision of the organisation, balancing our values around access and inclusion with strong commercial acumen.

Knowledge, skills, experience

• Proven experience of running a complex fast paced event ticketing operation
• Extensive knowledge of the UK Ticketing landscape, leading ticking providers and systems
• Track record in managing inventory to maximise income and commercial opportunity
• Track record of meeting or exceeding sales targets
• Demonstrable experience of data management and general data protection regulation (GDPR)
• Experience of managing and motivating a team working across in person, online and phone sales
• Experience of setting up or contracting temporary ticketing provision in response to exceptional flux in demand
• Proven experience of working with a range of commercial third-party ticket providers and managing those relationships to the mutual benefit of all parties
• Experience of developing ticketing strategies that address the challenge of broadening access and inclusion
• Ability to compile accurate reports and present data clearly in order to drive decision making
• Motivated by achieving sales targets and delivering great customer service
• Strong people skills
• Good communicator both verbally and in writing
• Used to working with speed and accuracy under pressure

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.